Abigail Shotton

Fostered a positive work environment through teamwork, open communication, and encouragement. Served as a role model, demonstrating professionalism, excellence, and adherence to company values. Assisted clients in achieving greater independence by providing guidance and support. Built trust-based relationships through empathetic communication and active listening. Provided crisis intervention, deescalating situations while ensuring safety. Pursued continuous professional development through training to stay current on best practices in community support. Led team meetings and managed staff in the absence of Case Management. Maintained an up-to-date caseload, ensuring regular updates to files and goals, while supporting staff in meeting paperwork deadlines and providing guidance when needed.

Contributed to the organization's mission by providing tailored support to adults with intellectual challenges, mental illness, and addictions. Collaborated with Community Support Case Managers to engage participants in goal setting and promote healthy life choices. Played a key role in planning and executing programs to enhance learning, development, and daily living, social, and life skills, ultimately applying expertise to positively impact the well-being of individuals within the community. Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives. Maintained accurate case records to track progress, sharing relevant updates with supervisory staff on a regular basis.

Supported adults with disabilities in a day program by providing essential care and assistance tailored to individual needs. Implemented customized support plans to promote independence, safety, and well-being. Facilitated daily activities and outings to encourage social interaction and community involvement. Contributed to the development of positive and meaningful relationships with program participants through compassion, patience, and problem-solving skills. Supported Managers by leading staff meetings as well as organizing the budgets of clients.

Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers. Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty. Handled cash transactions accurately, maintaining financial integrity during each shift.

Worked on the frontline as a sales representative and cashier, managing financial transactions, addressing customer inquiries and complaints with empathy and professionalism, and meeting sales goals. Organized offsite storage units, managed new product shipments, and created window and in-store displays. Trained new employees on customer service, money handling and organizing strategies.