ABIGAIL SELA
Toronto
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Regulated Canadian Immigration Consulant
Self-Employed
09.2024 - Current
- Assessing client eligibility and providing expert immigration advice on various programs such as Express Entry, Provincial Nominee Programs (PNP), Work Permits, Family Sponsorship, and Study Permits.
- Preparing, reviewing, and submitting comprehensive immigration applications along with all necessary supporting documentation.
- Communicating effectively with Immigration, Refugees and Citizenship Canada (IRCC), Canada Border Services Agency (CBSA), and provincial nominee program offices on behalf of clients.
- Ensuring strict compliance with all Canadian immigration regulations, laws, and specific program requirements.
- Independently managing multiple immigration cases simultaneously while consistently updating clients on application statuses and progress.
Settlement Worker
JEWISH IMMIGRANT AID SERVICES
09.2023 - 09.2024
- Advocated for clients'' rights when faced with discrimination or other challenges in order to secure fair treatment within the community.
- Provided crisis intervention support during challenging situations, ensuring clients'' safety and well-being at all times.
- Conducted thorough assessments of client needs, successfully matching them with appropriate resources and services.
- Managed caseloads efficiently while maintaining accurate records and tracking progress towards established goals.
Settlement Coordinator
JEWISH IMMIGRANT AID SERVICES
01.2023 - 09.2023
- Support the settlement team with tasks such as researching a need for a particular client
- Provide ongoing support in booking appointments for clients, providing reminders about upcoming appointments, and arranging interpretation and transportation services
- Ensure accurate and timely data collection for internal and external record-keeping in accordance with Agency and professional standards
- Participate in regularly scheduled internal meetings to understand Settlement Worker and their client needs as well as programs, services, and other supports for newcomers
- Develop and maintain policies and procedures to support and clarify the day-to-day operations of the settlement team
Provider Success Associate
THRIVER
10.2022 - 01.2023
- Utilized CRM software tools to track progress towards sales targets on a daily basis
- Built multiple customer relationships and cultivated long-term partnerships
- Resolved customer issues quickly and effectively while maintaining a high degree of customer satisfaction
- Adapted to and remained flexible in changing, fast-paced work environment
- Provided guidance on best practices for using products and services effectively
Senior Account Manager
UNICARGO
03.2021 - 08.2022
- Developed deep knowledge of customer businesses and relationship to company objectives
- Responded to customer needs through competent customer service and prompt problem-solving
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Contributed to annual revenue goals by selling new services and developing new accounts
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
Ocean Import/Export Coordinator
UNICARGO
11.2020 - 02.2021
- Initiated and maintained customer master profiles to correct information and offer consistent service
- Communicated information and instructions to and from vendors to research and resolve operational problems
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment
- Handled pricing, routing, and operations for over 700 shipments every month
- Offered friendly and efficient service to customers, handled challenging situations with ease
Senior Customer Service Representative Lead
UNICARGO
06.2020 - 10.2020
- Verified complete and timely delivery of freight by attaining knowledge from clients to satisfy needs and completing paperwork to meet stringent requirements
- Scheduled and air bookings for hazardous and nonhazardous materials and simple and complex cargo shipments
- Maintained customer satisfaction with forward-thinking strategies while focused on addressing customer needs and resolving concerns by employing timely and on-point solutions
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity
Junior Accounts Payable
ROMZ INTERNATIONAL CO. INC.
02.2016 - 06.2020
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols
- Increased customer satisfaction by filing taxes on time and promptly resolving issues
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
Education
Graduate Diploma In Immigration And Citizenship Law -
Queen's University
07.2023
Bachelor Of Arts - Psychology
York University
Toronto, ON06.2022
Skills
- Issue and Complaint Resolution
- Analytical and Critical Thinking
- Customer Account Management
- Meeting deadlines
- Excellent attention to detail
- Time Management
Languages
Russian
Hebrew
Licences
- RCIC-IRB, R731332
Timeline
Regulated Canadian Immigration Consulant
Self-Employed
09.2024 - Current
Settlement Worker
JEWISH IMMIGRANT AID SERVICES
09.2023 - 09.2024
Settlement Coordinator
JEWISH IMMIGRANT AID SERVICES
01.2023 - 09.2023
Provider Success Associate
THRIVER
10.2022 - 01.2023
Senior Account Manager
UNICARGO
03.2021 - 08.2022
Ocean Import/Export Coordinator
UNICARGO
11.2020 - 02.2021
Senior Customer Service Representative Lead
UNICARGO
06.2020 - 10.2020
Junior Accounts Payable
ROMZ INTERNATIONAL CO. INC.
02.2016 - 06.2020
Graduate Diploma In Immigration And Citizenship Law -
Queen's University
Bachelor Of Arts - Psychology
York University
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