Abigail Rivera
San Diego
Summary
Highly motivated and adaptable professional with a strong desire to contribute to a successful organization. Known for my ability to work well under pressure and effectively communicate with individuals from diverse cultural backgrounds. Skilled at quickly adapting to change and consistently delivering high-quality work.
Overview
2025
2025
years of professional experience
Work History
Volunteer
San Diego Convention Center
- Ensuring mats were placed and properly positioned
- Ensuring mats were clean
- Customer Service
- Assisting expectators
Asst. Supervisor Guest Services
SeaWorld San Diego
05.2023 - Current
- Guided employees in adopting optimized techniques for superior customer service.
- Spearheaded cross-functional initiatives to align with organizational objectives.
- Increased customer satisfaction with streamlined service procedures.
- Facilitated reviews aimed at strengthening employee skills.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Managed and resolved park visitor issues effectively.
Asst. Supervisor Safety & Training
Sea World San Diego
02.2022 - Current
- Developed training programs to elevate skill levels for increased productivity.
- Implemented productivity tools to enhance time tracking across the team.
- Streamlined reporting processes with updated templates for clearer information flow.
- Proposed innovative solutions to challenges, fostering a culture of adaptability.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
Ride Operator
Seaworld
10.2021 - 02.2022
- Report unsafe situtaions
- Follow all safety regulations
- Ensure guest meet the ride admission requirements
- Maintain guest safety
- Maintain our ride area clean
- Answer guest questions
- Test equipment before opening ride
- Maintain a professional appearance
- Assist in loading and unloading guest from ride
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
Education
General education - Working For Associate Degree in Nursing
San Diego City College
San Diego, CAHigh School Diploma -
San Diego High School
San Diego, CA06.2021
Skills
- Teamwork
- Communication
- Relationship building
- Critical thinking
- Bilingual
- Positive attitude
- Organized and efficient
- Problem-solving
- Attention to detail
- Leadership qualities
Languages
Spanish
Native or Bilingual
Timeline
Asst. Supervisor Guest Services
SeaWorld San Diego
05.2023 - Current
Asst. Supervisor Safety & Training
Sea World San Diego
02.2022 - Current
Ride Operator
Seaworld
10.2021 - 02.2022
High School Diploma -
San Diego High School
Volunteer
San Diego Convention Center
General education - Working For Associate Degree in Nursing
San Diego City College
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