Abigail Powell
Barrie,Ontario
Summary
Proven leader with extensive experience at McDonald's, adept in boosting team morale and customer satisfaction. Excelled in staff training, development, and recruitment, enhancing operational efficiency and service quality. Skilled in money handling and fostering team collaboration, significantly contributing to achieving sales targets and streamlining hiring processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Second Assistant Manager
McDonald's
12.2024 - Current
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Generated repeat business through exceptional customer service.
Market People Manager
McDonald's
05.2024 - 12.2024
- Boosted employee morale through regular recognition events and performance-based incentives.
- Developed a nurturing work environment for employees, leading to increased satisfaction and retention rates.
- Promoted transparent communication practices within the team, encouraging open dialogue and idea-sharing among members.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Increased applicant quality by streamlining the hiring process and implementing a pre-screening system.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
Shift Manager
McDonald's
04.2022 - 04.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Kept employees operating productively and working on task to meet business and customer needs.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Bear Creek Secondary School
Barrie, ON06-2022
Skills
- Customer service focus
- Delegation
- Team leadership
- Adaptability and flexibility
- Multitasking and organization
- Money handling
- Team collaboration
- Scheduling and planning
- Staff training and development
- Recruitment and hiring
- Coaching and mentoring
- Time management
Certification
- Food Handlers
- First Aid
Timeline
Second Assistant Manager
McDonald's
12.2024 - Current
Market People Manager
McDonald's
05.2024 - 12.2024
Shift Manager
McDonald's
04.2022 - 04.2024
- Food Handlers
- First Aid
High School Diploma -
Bear Creek Secondary School
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