Abigail Pollock
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Victoria Regional Crown Counsel
01.2023 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Coordinated logistics for trials or hearings successfully such as booking travel accommodations for lawyers or witnesses while adhering to budget constraints.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Attended court hearings and depositions to take notes and document proceedings.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Provided valuable training and support to junior staff members as needed, fostering a collaborative work culture that promoted professional growth for all team members.
- Contacted clients to schedule appointments and discuss progress of cases.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Created weekly, monthly, and quarterly expense reports.
Server
Marilena Cafe & Raw Bar
06.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Office Administrator
BackFit Health Spine
08.2022 - 01.2023
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Server
The Beachhouse Restaurant
09.2021 - 06.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Bin 4 Burger Lounge
11.2017 - 08.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Processed orders and sent to kitchen employees for preparation.
Education
Associate of Arts - Marketing
Camosun College
Victoria, BC04.2022
Skills
- Conflict and Complaint Resolution
- Project Organization
- Ethics compliance
- Risk Management
- Critical Thinking
Timeline
Server
Marilena Cafe & Raw Bar
06.2023 - Current
Legal Assistant
Victoria Regional Crown Counsel
01.2023 - Current
Office Administrator
BackFit Health Spine
08.2022 - 01.2023
Server
The Beachhouse Restaurant
09.2021 - 06.2023
Server
Bin 4 Burger Lounge
11.2017 - 08.2021
Associate of Arts - Marketing
Camosun College
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