Abigail Peseo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also, a results-driven Brand Designer develops and implements successful marketing plans and brand strategies. Utilizes customer insights to develop creative strategies that drive customer loyalty and brand recognition.
Overview
11
11
years of professional experience
Work History
Brand Identity Designer
Sopop Creative
08.2019 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners, and signs.
- Created logos, illustrations, and typography for various organizations.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Developed graphics and visual content for social media campaigns.
- Created artwork for product packaging and promotional materials.
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects such as image sizes and font selection.
Client Website Review
Bandzoogle
05.2022 - 07.2022
- Troubleshoot issues with websites and fixed scripting and use issues.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Live Support Operator
SkipTheDishes
10.2018 - 08.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer accounts upon request.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Assisted customers with order placement, product returns, and order tracking.
Warehouse Associate
Wolverine Worldwide
06.2018 - 06.2018
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
Interviewer
Dimark Research(call center)
06.2017 - 08.2017
- Conducted interviews with participants to assess eligibility.
- Followed scripted questionnaires verbatim to collect research data.
- Used specified forms to compile, record, and code results or data from interviews and surveys.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Explained survey objectives and procedures to interviewees.
Sales Associate
Jireh Fabrics
08.2015 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Organizer
SYTO CLUB
10.2012 - 06.2015
- Used excellent communication skills to delegate tasks and achieve successful event outcomes.
- Utilized project management skills to meet event deadlines and complete requirements.
- Designed and implemented comprehensive organizational strategies to maximize productivity.
- Coordinated volunteer activities and facilitated the distribution of promotional and marketing materials.
- Created and maintained detailed event plans and budgets to comply with timelines and control costs.
Education
Diploma - Public Relations
ELearning College
Online04.2023
Diploma - Digital Marketing
ELearning College
Online04.2023
Bachelor of Arts in Sociology -
University of Winnipeg
Winnipeg, MB10.2022
Skills
- Scheduling
- Customer Service Skills
- Typing
- MS Office
- Interviewing
- Research
- Market Research
- Search Engine Optimization (SEO)
- Problem-Solving
- Data Entry
Languages
English
Native or Bilingual
Timeline
Client Website Review
Bandzoogle
05.2022 - 07.2022
Brand Identity Designer
Sopop Creative
08.2019 - Current
Live Support Operator
SkipTheDishes
10.2018 - 08.2019
Warehouse Associate
Wolverine Worldwide
06.2018 - 06.2018
Interviewer
Dimark Research(call center)
06.2017 - 08.2017
Sales Associate
Jireh Fabrics
08.2015 - 10.2016
Organizer
SYTO CLUB
10.2012 - 06.2015
Diploma - Public Relations
ELearning College
Diploma - Digital Marketing
ELearning College
Bachelor of Arts in Sociology -
University of Winnipeg
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