Abigail Ortega
Tulare
Summary
Bilingual professional fluent in Spanish and English with a strong background in project management and problem solving under tight deadlines. Proven track record of delivering exceptional customer service and driving internal improvements. Quick learner with a focus on safety and efficiency, dedicated to enhancing organizational performance. Highly motivated and adaptable, with a proven history of meeting company needs through effective problem-solving strategies.
Overview
5
5
years of professional experience
Work History
General Merchandise Specialist
Altman Specialty Plants
Fresno
01.2023 - Current
- Provided knowledgeable product recommendations to assist customers in selection.
- Implemented organization strategies for efficient product storage and retrieval.
- Coordinated visually appealing product displays to drive sales.
- Trained new staff on company policies and customer service standards.
- Tracked weekly sales performance against goals, reporting results to management team.
- Executed promotional strategies for merchandise items to boost sales.
Cashier
Lowe's
Clovis
10.2021 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems and cash registers.
- Delivered exceptional customer service by promptly addressing concerns and inquiries.
- Collaborated with team members to maintain smooth store operations during peak hours.
- Utilized active listening skills to enhance customer engagement and satisfaction.
Retail Sales Associate
Journeys Shoes
Tulare
10.2020 - 11.2022
- Streamlined customer service through effective collaboration with team members.
- Managed inventory levels and restocked shelves to ensure product availability.
- Participated in promotional events to increase store visibility and attract customers.
- Resolved conflicts using strong problem-solving and interpersonal skills under pressure.
- Completed transactions efficiently while maintaining high standards of customer service.
- Organized displays to enhance product appeal and drive sales.
Education
Bachelor of Science - Criminal Justice
California State University, Fresno
Fresno05.2026
Associate of Arts - Spanish Language And Literature
California State University, Fresno
Fresno, CA05-2026
Skills
- Professional communication
- Public interaction
- Bilingual: English and Spanish
- Organizational skills
- Confidentiality practices
- Attention to detail
- Reporting and documentation
- Team collaboration
- Time management
- Law enforcement knowledge
- Commitment to MMC mission and vision
- Cultural sensitivity and inclusivity
- Office practices and procedures knowledge
- Business software proficiency
- Flexibility and adaptability
- Creative problem solving
- Data analysis and performance metrics understanding
Leadership Honors
- ASB Secretary & Tennis Team Captain
- Valedictorian
- CSF Lifetime Sealbearer
References
References available upon request.
Timeline
General Merchandise Specialist
Altman Specialty Plants
01.2023 - Current
Cashier
Lowe's
10.2021 - 01.2023
Retail Sales Associate
Journeys Shoes
10.2020 - 11.2022
Bachelor of Science - Criminal Justice
California State University, Fresno
Associate of Arts - Spanish Language And Literature
California State University, Fresno