Abigail Ongele
Peterborough,ON
Summary
Dedicated and client-focused professional with experience in providing personalized financial advice and building strong client relationships. Skilled in understanding client needs, offering tailored solutions, and delivering excellent service. Proficient in English, with strong communication skills to ensure clear and effective client interactions. Eager to contribute to a company that values hard work, trust, and customer satisfaction, while continuing to grow skills and knowledge in financial services.
Overview
5
5
years of professional experience
Work History
Data Analyst
Deemforensic Integrated Global Services Ltd
11.2022 - 09.2023
- Role: Data Analyst
- Preparing reports for management stating trends, patterns, and predictions using relevant data
- Responsible in analyzing local, national, and global trends that impact both organization and industry
- Developed customized reports, summarizing and presenting data in visually appealing format.
Financial Advisor
PAGE FINANCIALS
08.2022 - 10.2022
- Role: Financial Advisor/Customer Service
- Generating and Identifying sales leads
- Maintaining relationship with existing customers as well as sourcing for new customers
- Identifying and acquiring new clients for the organization
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
Contact Center Agent
Coronation Registrars Limited
03.2022 - 04.2022
- Role: Contact Centre Agent
- Responsible for effective handling of customers request, complaints and enquiries through phone calls
- Make outbound calls to customers and cross sell of company's products and services
- Respond to customer complaints, enquiries and requests during calls
- Answered over 250 calls per shift to meet fast-paced call center demands.
Service Ambassador
Fidelity Bank plc
08.2018 - 08.2020
- Role: Service Ambassador
- Responsible for complaint handling, profitability report, operational efficiency and customer service delivery
- Cross selling of all bank products and deployment of e-channels for efficient customer services to customer
- Daily customer calls for feedbacks and customer survey /satisfaction
- Complaint handling and resolution
- Daily activity and Management reports
- Provided exceptional service for improved guest experiences and increased repeat business.
- Developed strong client relationships through consistent communication and follow-up, fostering loyalty and trust.
- Managed appointment scheduling efficiently, minimizing conflicts or delays in providing services.
Relationship Officer
Sterling Bank plc
07.2018 - 08.2018
- Role: Relationship Officer
- Responsible for excellent customer service delivery, and achievement of set targets
- Contributed to the growth of the branch's assets under management by consistently meeting sales targets.
- Grew deposits and met set target of 50 million set per quarter
Education
Diploma - Business
Fleming College
Peterborough, ON04.2025
Master of Arts - Communication, Culture And Media
Coventry University
United Kingdom11.2017
Bachelor of Science - Mass Communication
Caritas University
Nigeria11.2014
B.sc - Mass Communication
Caritas University
Nigeria01.2014
Skills
- Client Relationship Management (2 years of experience)
- Proven ability to build strong, long-term relationships with clients
Excellent interpersonal skills, ensuring clients feel valued and supported - Financial Analysis & Advisory
- Solid understanding of financial products and services through formal education and hands-on experience
Ability to analyze client needs and recommend personalized financial solutions - Communication & Presentation Skills
- Strong presentation skills with the ability to explain complex financial concepts in simple terms
Skilled in both written and verbal communication, making client interactions clear and effective - Problem Solving & Attention to Detail
- Demonstrated ability to resolve client issues quickly while maintaining a high level of detail
Track record of ensuring accuracy and efficiency in all client-related tasks - Teamwork & Collaboration
- Experience working collaboratively with internal teams to deliver tailored solutions to clients
Ability to function well in high-pressure, team-oriented environments
References
Available upon request
Skillsummary
- Distinctive customer service
- Good negotiation skill
- Outstanding interpersonal and relationship management skill
- Strong mentoring and leadership attributes
- Complaints handling and resolutions
Timeline
Data Analyst
Deemforensic Integrated Global Services Ltd
11.2022 - 09.2023
Financial Advisor
PAGE FINANCIALS
08.2022 - 10.2022
Contact Center Agent
Coronation Registrars Limited
03.2022 - 04.2022
Service Ambassador
Fidelity Bank plc
08.2018 - 08.2020
Relationship Officer
Sterling Bank plc
07.2018 - 08.2018
Diploma - Business
Fleming College
Master of Arts - Communication, Culture And Media
Coventry University
Bachelor of Science - Mass Communication
Caritas University
B.sc - Mass Communication
Caritas University
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