Summary
Overview
Work History
Education
Skills
References
Skillsummary
Timeline
Generic

Abigail Ongele

Peterborough,ON

Summary

Dedicated and client-focused professional with experience in providing personalized financial advice and building strong client relationships. Skilled in understanding client needs, offering tailored solutions, and delivering excellent service. Proficient in English, with strong communication skills to ensure clear and effective client interactions. Eager to contribute to a company that values hard work, trust, and customer satisfaction, while continuing to grow skills and knowledge in financial services.

Overview

5
5
years of professional experience

Work History

Data Analyst

Deemforensic Integrated Global Services Ltd
11.2022 - 09.2023
  • Role: Data Analyst
  • Preparing reports for management stating trends, patterns, and predictions using relevant data
  • Responsible in analyzing local, national, and global trends that impact both organization and industry
  • Developed customized reports, summarizing and presenting data in visually appealing format.

Financial Advisor

PAGE FINANCIALS
08.2022 - 10.2022
  • Role: Financial Advisor/Customer Service
  • Generating and Identifying sales leads
  • Maintaining relationship with existing customers as well as sourcing for new customers
  • Identifying and acquiring new clients for the organization
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.

Contact Center Agent

Coronation Registrars Limited
03.2022 - 04.2022
  • Role: Contact Centre Agent
  • Responsible for effective handling of customers request, complaints and enquiries through phone calls
  • Make outbound calls to customers and cross sell of company's products and services
  • Respond to customer complaints, enquiries and requests during calls
  • Answered over 250 calls per shift to meet fast-paced call center demands.

Service Ambassador

Fidelity Bank plc
08.2018 - 08.2020
  • Role: Service Ambassador
  • Responsible for complaint handling, profitability report, operational efficiency and customer service delivery
  • Cross selling of all bank products and deployment of e-channels for efficient customer services to customer
  • Daily customer calls for feedbacks and customer survey /satisfaction
  • Complaint handling and resolution
  • Daily activity and Management reports
  • Provided exceptional service for improved guest experiences and increased repeat business.
  • Developed strong client relationships through consistent communication and follow-up, fostering loyalty and trust.
  • Managed appointment scheduling efficiently, minimizing conflicts or delays in providing services.

Relationship Officer

Sterling Bank plc
07.2018 - 08.2018
  • Role: Relationship Officer
  • Responsible for excellent customer service delivery, and achievement of set targets
  • Contributed to the growth of the branch's assets under management by consistently meeting sales targets.
  • Grew deposits and met set target of 50 million set per quarter

Education

Diploma - Business

Fleming College
Peterborough, ON
04.2025

Master of Arts - Communication, Culture And Media

Coventry University
United Kingdom
11.2017

Bachelor of Science - Mass Communication

Caritas University
Nigeria
11.2014

B.sc - Mass Communication

Caritas University
Nigeria
01.2014

Skills

  • Client Relationship Management (2 years of experience)
  • Proven ability to build strong, long-term relationships with clients
    Excellent interpersonal skills, ensuring clients feel valued and supported
  • Financial Analysis & Advisory
  • Solid understanding of financial products and services through formal education and hands-on experience
    Ability to analyze client needs and recommend personalized financial solutions
  • Communication & Presentation Skills
  • Strong presentation skills with the ability to explain complex financial concepts in simple terms
    Skilled in both written and verbal communication, making client interactions clear and effective
  • Problem Solving & Attention to Detail
  • Demonstrated ability to resolve client issues quickly while maintaining a high level of detail
    Track record of ensuring accuracy and efficiency in all client-related tasks
  • Teamwork & Collaboration
  • Experience working collaboratively with internal teams to deliver tailored solutions to clients
    Ability to function well in high-pressure, team-oriented environments

References

Available upon request

Skillsummary

  • Distinctive customer service
  • Good negotiation skill
  • Outstanding interpersonal and relationship management skill
  • Strong mentoring and leadership attributes
  • Complaints handling and resolutions

Timeline

Data Analyst

Deemforensic Integrated Global Services Ltd
11.2022 - 09.2023

Financial Advisor

PAGE FINANCIALS
08.2022 - 10.2022

Contact Center Agent

Coronation Registrars Limited
03.2022 - 04.2022

Service Ambassador

Fidelity Bank plc
08.2018 - 08.2020

Relationship Officer

Sterling Bank plc
07.2018 - 08.2018

Diploma - Business

Fleming College

Master of Arts - Communication, Culture And Media

Coventry University

Bachelor of Science - Mass Communication

Caritas University

B.sc - Mass Communication

Caritas University
Abigail Ongele