Summary
Overview
Work History
Education
Skills
Interests
Work Preference
Timeline
Generic

Abigail Odegard

Employment Coach
Edmonton,AB

Summary

A highly motivated and adaptable professional, looking to apply the knowledge acquired in client- focused positions. Well-versed in Office Software, such as MS Word, PowerPoint, SharePoint, and Excel. Organized, customer-service driven, and capable of building cross-function relationships in a professional setting.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Shift Leader and Server

Earls Kitchen and Bar
Sherwood Park, AB
06.2021 - 01.2023
  • Led shifts and managed any issues from either the staff or customers in a timely and effective manner
  • Collaborated with servers, bartenders, hosts, chefs, and managers to ensure a high-quality service was consistently delivered
  • Warmly greeted and escorted guests to their assigned tables, seating 100-250 people per shift
  • Provided exceptional dining experiences for guests by using unmatched multi-tasking skills to ensure that the guests received everything they needed and left satisfied
  • Adapted to any situation that may arise by being a great communicator and team player.

Seasonal Team Lead

Saje Natural Wellness
Edmonton, AB
09.2017 - 01.2023
  • Trained over 30 new team members on company policies, procedures, and customer service expectations
  • Educated customers on the products and the different uses of essential oils
  • Focused on product knowledge and sharing the information with the team and clients
  • Responsible for opening and closing the store, including balancing out tills (processed payments, returns, cash, etc.) to ensure an accurate cash flow
  • Attended community events to showcase the brand and the products.

Employment Development Coordinator

Bent Arrow Traditional Healing Society
Edmonton, AB
01.2023 - Current
  • Planned and executed three large-scale semi-annual job fairs
  • Was the point of contact for 50 employers, managed any issues throughout the planning and execution, and ensured that every job fair was organized and professional
  • Attended 10 career and job fairs and gave presentations on behalf of the agency to talk about our programs and different offerings
  • Created authentic connections with the clients to give them support and direction when helping them with their job searching and job readiness
  • Made connections with employers to collaborate with our pre-employment programs and have direct links for potential candidates.

Receptionist

Toyota on the Trail
Edmonton, AB
01.2021 - 09.2021
  • First point of contact for all areas of the dealership in person, over the phone and via email
  • Managed a high volume of all incoming calls (100-150 per day) and SMS lines and directed them to the appropriate department
  • Processed payments and created receipts for deposits and full purchases.

Educator

Lululemon
Edmonton, AB
09.2019 - 02.2021
  • Anticipated customer needs and providing high-quality service while upholding brand standards
  • Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Responsible for monthly inventory management, weekly visual merchandising, and daily client experience initiatives
  • Ensure high levels of client satisfaction through expert knowledge of products, delivery schedules and fashion trends
  • Use excellent interpersonal skills to create and then maintain relationships with clients.

Education

Bachelor of Arts - Sociology

MacEwan University
Edmonton
09.2016 - 12.2020

Skills

  • Skills & Interests
  • Skills:
  • Team building, leadership, organizational and time management skills, interpersonal skills, public
  • Speaking, and communication skills
  • Event Planning
  • Client Development and Retention
  • Effective Customer Service
  • Team Collaboration

Interests

Volunteer , Volunteer, Edmonton Mennonite Centre for Newcomers Assisted in a LINC 1 classroom, helped with classroom management and with anything else that the teacher might need Volunteer, Big Brothers Big Sisters Assisted the program leaders, helped the kids with their homework, and facilitated games and activities Volunteer, Bent Arrow Traditional Healing Society Worked as a volunteer in multiple roles for their round dance, National Indigenous People’s Day Celebration, and a cultural camp Interests: , Community events, cooking, travel, event planning

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany Culture

Timeline

Employment Development Coordinator

Bent Arrow Traditional Healing Society
01.2023 - Current

Shift Leader and Server

Earls Kitchen and Bar
06.2021 - 01.2023

Receptionist

Toyota on the Trail
01.2021 - 09.2021

Educator

Lululemon
09.2019 - 02.2021

Seasonal Team Lead

Saje Natural Wellness
09.2017 - 01.2023

Bachelor of Arts - Sociology

MacEwan University
09.2016 - 12.2020

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Abigail OdegardEmployment Coach