Abigail Mundia
Burnaby,BC
Summary
I am a Dedicated and empathetic support worker with over 3 years work experience in social services. with a passion for empowering young individuals facing challenges, women undergoing gender based violence, children who have Experienced any form of abuse, I have enhanced my skills in providing both emotional and mental health support, Adolescent counseling, abuse identification and providing safety and wellbeing assistance. Not limited to fostering positive relationships, and implementing tailored interventions to address diverse needs. I've also developed a Strong communication and collaboration abilities, committed to making a meaningful impact on the lives of the marginalized groups
Overview
6
6
years of professional experience
Work History
Youth Care and Support Worker
Africa Directions Lusaka
03.2022 - 12.2023
- Conducted assessments and accompanied clients to mental facilities for mental health assessment and evaluation.
- Monitored medication regimens prescribed by psychiatrists or physicians.
- Offered key emotional support to special needs youth.
- Implemented safety protocols when dealing with potentially violent situations.
- Ensured compliance with all applicable laws, regulations and policies governing care of minors.
- Documented youth progress, reporting extreme changes in behavior regarding youth struggling with addictions.
- Provided emotional support during times of crisis or stress.
- Attended court hearings related to cases involving the gender based violence victims (both children and youth)
Senior Customer Service Representative
Fay financial servicing
07.2021 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
Gender Based Violence Social Worker
Lewanika general hospital
08.2019 - 08.2020
- Encouraged development of relevant skills to help overcome specific concerns suck as art, painting, sport.
- Alleviate GBV survivors to heal and rebuild their lives.
- Following up the cases of the victims in court and working hand in hand with para-legals in ensuring that the perpetrators are brought to justice.
- Providing medical checkups to the victims that have been sexually abused for any sexually transmitted diseases
- Offering emotional and psychological support to survivors through counseling sessions, support groups, and other therapeutic interventions tailored to their specific experiences and needs.
- Record keeping and crisis intervention.
Youth Worker
Chikupi clinic
01.2018 - 05.2019
- Educating young people about important health issues that affect them, including sexual health, nutrition, substance abuse, mental health, and physical fitness. This included conducting one-on-one counseling, and outreach programs.
- Keeping track of the health and well-being of young clients, including follow-up appointments, monitoring treatment plans, and adjusting support services as needed. This was mainly for mother's who were below the age of 16.
- Acting as a liaison between the young person, their family, the community, and various healthcare providers. This role involves coordination and communication to ensure comprehensive care.
- Used calm, positive and encouraging approach with youth.
- Supervised youth recreational activities and facilitated workshops surrounding self-development.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Directed activities to foster social and emotional development for at-risk youth such as dance classes and games.
- Encouraged development of relevant skills to help overcome specific concerns suck as art, painting, sport
Education
Certificate - FOODSAFE Level 1 Certificate
Advanced Continuing Education
Vancouver, BC07.2023
Certificate - Emergency First Aid CPR-C-AED
St. John Ambulance
Vancouver, BC07.2023
Bachelor of Arts - Bachelors in Social Work And Child Development
University of Zambia
11-2019
Skills
- 3 years work experience with marginalized groups, women undergoing gender based violence, youth struggling with addictions and early pregnancy and children who have encountered all forms of abuse
- Abuse Identification
- Emotional Support
- accompanying to mental assessment/ evaluation
- Social Skills enhancement programs
- Adolescent Counseling
- Professional verbal and written interpersonal skills
- 70 WPM
- Administration of Naloxone
- Mental Health Support
- Ability to quickly establish Rapport with others
- Providing Safety and well-being assistance
- Advocacy and referrals
Languages
English
Full Professional
Timeline
Youth Care and Support Worker
Africa Directions Lusaka
03.2022 - 12.2023
Senior Customer Service Representative
Fay financial servicing
07.2021 - 03.2022
Gender Based Violence Social Worker
Lewanika general hospital
08.2019 - 08.2020
Youth Worker
Chikupi clinic
01.2018 - 05.2019
Certificate - FOODSAFE Level 1 Certificate
Advanced Continuing Education
Certificate - Emergency First Aid CPR-C-AED
St. John Ambulance
Bachelor of Arts - Bachelors in Social Work And Child Development
University of Zambia