Abigail Mekala
Summary
Customer service attendant with a strong background in enhancing client satisfaction and operational efficiency through effective problem-solving and communication skills. Demonstrated ability to foster a supportive workplace and maintain accurate records, contributing to streamlined operations and improved customer experiences. Eager to leverage these skills and a collaborative approach in new opportunities, driving positive outcomes and fostering strong client relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Attendant
Hannah Pathological Labs
06.2023 - 10.2024
- Consistently provided exceptional service resulting in higher customer satisfaction.
- Fostered a supportive workplace by working collectively with team members.
- Enhanced client satisfaction by resolving issues efficiently.
- Contributed to maintaining short wait times by supporting operations during high demand.
- Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
- Organized records of all customer interactions, ensuring accurate documentation for future reference or follow-up purposes.
- Conducted regular follow-ups with customers to ensure their needs were met and any issues were addressed promptly.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Drove repeat business by building rapport with guests, remembering names and preferences over time.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
A Preschool Attendant
Mahatma Jyotiba Phule Education Institutions
05.2019 - 08.2021
- Ensured children's safety by enforcing guidelines.
- Prepared and facilitated craft activities for creative expression.
- Ensured children had necessary meal support.
- Collaborated with lead teacher to evaluate children's social development.
- Ensured daycare equipment maintained in optimal condition.
- Collaborated in staff gatherings to evaluate student development and tackle concerns.
- Aided in maintaining records.
Education
High School Diploma -
Narayana Institute of Technology
Hyderabad05-2012
Skills
- Guest services
- Communication
- Ability to answer the customer complaints
- Presentable
- Strong work ethic
- Team work
- Hospitality
- Professionalism
- Presentable
- Cash handling
- Customer focus
- Problem-solving
- Time management
- Critical thinking
- Active listening
- Documentation
- Team development
- Administrative support
- Microsoft PowerPoint
- Customer education
- Excellent customer service skills
- Energetic and enthusiastic personality
- Customer relationship management (CRM)
Languages
English
Professional Working
Hindi
Limited Working
Telugu
Native or Bilingual
Timeline
Customer Service Attendant
Hannah Pathological Labs
06.2023 - 10.2024
A Preschool Attendant
Mahatma Jyotiba Phule Education Institutions
05.2019 - 08.2021
High School Diploma -
Narayana Institute of Technology
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