Abigail Maze
Edmonton
Summary
Dynamic professional with a proven track record at Starbucks, excelling in customer service and inventory management. Recognized for implementing process improvements that enhanced efficiency during peak hours, being able to get drive times down by 7-15 seconds when I am the Supervisor. Adept at training staff and fostering a positive work environment, ensuring exceptional client experiences while maintaining high-quality standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
06.2021 - Current
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored baristas in customer service and beverage preparation techniques.
- Managed inventory levels, conducting regular stock audits to minimize waste.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Collaborated with management on staff scheduling to optimize labour costs and coverage.
- Completed store opening and closing procedures and balanced tills.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Bartender
Tangled Roots Farm
07.2025 - 08.2025
- Led cocktail preparation, ensuring high-quality presentation and adherence to recipes.
- Developed innovative drink specials, enhancing menu offerings and attracting new clientele.
- Streamlined bar workflows, improving service speed during busy shifts while maintaining quality standards.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Guest Experience Host
Rogers Place
10.2020 - 05.2021
- Enhanced guest satisfaction through attentive service and personalized experiences.
- Coordinated logistics for event setups, ensuring seamless operations during high-traffic periods.
- Managed guest inquiries and resolved issues promptly to maintain positive experiences.
- Trained new staff on customer service protocols and venue policies to ensure consistency.
- Ensured a strict health and safety protocol during the COVID-19 epidemic to keep both staff and players safe.
Secretary
Caskey & Company LLC
08.2019 - 10.2019
- This was temporary employment.
- Managed correspondence and scheduling for executives, ensuring seamless communication.
- Coordinated meetings and events, optimizing resource allocation and logistics.
- Maintained filing systems and documentation, enhancing data retrieval efficiency.
- Streamlined office processes, improving workflow and reducing administrative errors.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Bachelor of Arts - Religious Studies
University of Alberta
Edmonton04-2026
High School Diploma -
Louis St. Laurent
Edmonton, AB07-2020
Skills
- Customer service
- Beverage preparation
- Inventory management
- Staff scheduling
- Process improvement
- Administrative support
- Staff management
- Positive attitude
- Client service
Accomplishments
- Achieved Partner of the Quarter by creating a safe, happy, and effective work environment.
- Documented and resolved staff harassment case, which led to better screening and interviews for new hires, and safety procedures during employee conflict.
- Achieved second-best drive times in the district through effectively helping with placing baristas where they thrive, addressing bottlenecks, and streamlining service.
Languages
English
Native or Bilingual
Italian
Elementary
Certification
- Proserve Liquor License - 2025-2030
- First Aid and CPR, Canadian Red Cross - 2023
Timeline
Bartender
Tangled Roots Farm
07.2025 - 08.2025
Shift Supervisor
Starbucks
06.2021 - Current
Guest Experience Host
Rogers Place
10.2020 - 05.2021
Secretary
Caskey & Company LLC
08.2019 - 10.2019
Bachelor of Arts - Religious Studies
University of Alberta
High School Diploma -
Louis St. Laurent
Partner of the Quarter
I won Partner of the Quarter last year by a majority vote; the partners appreciated my positive attitude, which I consistently bring to the floor. I consistently engage with partners to help understand where they need help and how I can assist in a fun and helpful way.