Overview
Work History
Education
Certification
Timeline
Generic

Abigail Manning

Tustin,CA

Overview

7
7
years of professional experience
1
1
Certification

Work History

Member Support Specialist II

Guild Education
07.2021 - Current
  • Works to assist members/learners efficiently and courteously through chat and case channels to answer their policy & benefit questions and identify their needs; acts as a go-to teammate for empathetic verbiage
  • Consistently navigates Guru, Looker, Fullstory, and Confluence for all employer partner and academic partner policies and eligibility requirements
  • Works on the Training Squad as a mentor and within new hire training bays, reviewing and improving content used in training and development, which are constantly evolving with the Member Support role
  • Builds genuine relationships quickly with members daily through chat/cases through empathic verbiage and a non-judgmental attitude when delivering policy requirements for all employer partners
  • Routinely creates and maintains strong relationships cross-functional with Growth Coaches, Member Escalations, Knowledge Management, and Compliance Specialists to ensure policies are followed for all employer partners
  • Implemented feedback from quality assurance reviews, leading to improved performance metrics within the team
  • Nurtured a positive work environment that promoted collaboration among colleagues and fostered a culture focused on continuous improvement

Registered Behavior Technician

Hopelight Behavioral Health
08.2019 - 12.2020
  • Completed 40+ hours of online and hands-on training provided by the BACB to obtain credentials as a Registered Behavior Technician
  • Implemented a variety of scientifically based methodologies following the Behavior Intervention Plan including Discrete Trial Training, Naturalistic Teaching, Chaining, and Discrimination Training
  • Observed and recorded client behavior and responses through several forms of data taking including Antecedent-Behavior-Consequences, Differential Reinforcement such as DRA and DRO, and daily session notes
  • Recorded client information on graphs, accurately indicating the progress and success of behavior intervention plans
  • Maintained a caseload of 6-8 children in a home, daycare, and clinic setting
  • Communicated confidently and professionally with parents, supervisors, behavior analysts, teachers, and other members of the client’s team as necessary.

Commuter and Transfer Liaison

The Ohio State University Office of Off-Campus and Commuter Student Services
08.2018 - 12.2018
  • Provided face-to-face individualized attention to approximately 30 first-time commuter and transfer students to help them acclimate to the university, supply them with academic resources, and help eliminate concerns
  • Ensured that first-time commuter and transfer students are aware of on-campus events and resources through biweekly meetings and email communication
  • Collaborated and led commuter liaisons, community ambassadors, and administrative assistants to provide service events to the off-campus and on-campus community.
  • Enhanced funds transfer efficiency by implementing streamlined procedures and optimizing system functionality.

Student Assistant

The Ohio State Wexner Medical Center
06.2017 - 06.2018
  • Responsible for working 18-20 hours a week while completing undergraduate coursework
  • Delivered care packages to patients’ room in a professional manner as well as conversing and completing simple tasks for patients or family
  • Answered approx
  • 10 phone calls per shift by addressing faculty and patient inquiries as well as delivering care parcels to 10 rooms throughout Wexner Medical Center per shift
  • Trained new employees on duties of student assistant including operation of cash register, opening/closing shift duties, receiving new merchandise.

Education

Bachelor of Arts - Psychology

The Ohio State University
Columbus, OH
01.2018

Certification

eCornell Human Resource Essentials, 2024

Timeline

Member Support Specialist II

Guild Education
07.2021 - Current

Registered Behavior Technician

Hopelight Behavioral Health
08.2019 - 12.2020

Commuter and Transfer Liaison

The Ohio State University Office of Off-Campus and Commuter Student Services
08.2018 - 12.2018

Student Assistant

The Ohio State Wexner Medical Center
06.2017 - 06.2018

Bachelor of Arts - Psychology

The Ohio State University

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Abigail Manning