Abigail Lohnes
Orillia,ON
Summary
Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges.
Overview
5
5
years of professional experience
Work History
Front End Manager
Loblaws
05.2018 - 06.2023
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
Education
Advanced Diploma - Graphic Design
Georgian College
Barrie, ON08.2024
Skills
- Workflow Optimization
- Refunds Exchanges and Adjustments
- Communication
- Merchandising
- Staff Management
- Cash Handling
- Problem-Solving Skills
- Time Management
- Organization
- Experience with POS systems
- Critical Thinking
- Microsoft Office & Adobe Creative Cloud
Timeline
Front End Manager
Loblaws
05.2018 - 06.2023
Advanced Diploma - Graphic Design
Georgian College
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