Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Abigail Jotie

Richmond,- Select -

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

26
26
years of professional experience

Work History

Airport Customer Service Agent

Delta AirLines
Richmond
02.2012 - 03.2024
  • Operated various computer programs related to customer service operations.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Assisted with baggage check-in and tagging for customers.
  • Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
  • Resolved conflicts between passengers using effective interpersonal skills.
  • Responded quickly to emergency situations by following appropriate protocols.
  • Performed daily opening and closing procedures in accordance with company standards.
  • Verified identification documents such as passports or driver's licenses.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Managed queues by prioritizing time-sensitive requests and rebooking passengers.

Personal Financial Service Representative

Royal Bank
Richmond
09.1998 - 01.2012
  • Performed administrative tasks such as preparing documents for meetings and maintaining filing systems.
  • Handled customer inquiries regarding financial products and services in a timely manner.
  • Processed paperwork related to account openings, transfers, distributions, loans and withdrawals.
  • Reviewed existing portfolios to make sure they are meeting customer's expectations.
  • Ensured compliance with all applicable laws and regulations pertaining to personal finance.
  • Participated in team meetings to discuss new ideas for improving customer service standards.
  • Built strong relationships with customers by providing excellent service.
  • Maintained accurate records of all transactions for audit purposes.
  • Analyzed customer needs and recommended appropriate products and services.
  • Educated customers on various financial topics such as investing strategies and risk management techniques.
  • Developed long-term relationships with clients through regular communication and follow-up.

Education

Bachelor of Science - Education

Philippine Normal University
Philippines

Bachelor of Arts - Economics

Philippine Women's University
Philippines

Master of Arts - Education

Philippine Normal University
Philippines

Skills

  • Effective problem solving
  • Conflict resolution abilities
  • Adaptable under pressure
  • Detail Oriented
  • Task Prioritization
  • Reliability
  • Decision-Making
  • Customer Service

Languages

English
Professional
Tagalog
Professional

References

References available upon request.

Timeline

Airport Customer Service Agent

Delta AirLines
02.2012 - 03.2024

Personal Financial Service Representative

Royal Bank
09.1998 - 01.2012

Bachelor of Science - Education

Philippine Normal University

Bachelor of Arts - Economics

Philippine Women's University

Master of Arts - Education

Philippine Normal University

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Abigail Jotie