ABIGAIL JOSEPH

· Provided proactive, high-quality customer service while exceeding expectations.

· Handled high-volume inquiries and ensured smooth front-line operations.

· Suggested improvements that enhanced workflows and team efficiency.

· Took initiative beyond assigned duties, showing strong time management and leadership

· Managed customer interactions and documentation with precision and empathy.

· Adapted swiftly to shifting priorities, demonstrating reliability in busy front-desk roles.

· Coordinated appointments, maintained filing systems, and processed payments.

· Demonstrated expertise in Microsoft Office tools for reports, logs, and records.

· Improved document accuracy by implementing new organization systems.

· Provided frontline reception services, answering calls and scheduling appointments.