ABIGAIL JOSEPH
Ottawa,ON
Summary
I am determined to grow my potential, acquiring education and skills to become the best among my equals with integrity as my watchword. I am also building a working culture that will expose me to a life of excellence, thereby showing the qualities that will endear me to any employer. I am hardworking and responsible, also a fast learner, self-starter, very dependable and a good team player.
Overview
12
12
years of professional experience
Work History
Card Services Support Officer
National Bank of the Virgin Islands
11.2019 - 05.2024
- Assisted customers with problems and questions concerning the operation of their VISA Debit card and ATM card
- Updated and managed contact database with accurate profiles, notes, and relevant information
- Maintained files relating to customer use of their VISA Debit cards plus other transaction accounts
- Managed approximately 20 incoming calls, emails per day from customers
- Educated prospective customers about products, programs or services
- Engaged in active listening to understand customer concerns
- Attended all trainings required by the bank
Teller
National Bank of the Virgin Islands
11.2018 - 10.2019
- Demonstrated awareness and respect for customers’ time by conducting transactions accurately and efficiently
- Promoted business for the bank by maintaining good customer services and cross selling products and services
- Performed general banking duties and special projects as assigned
- Followed all procedures to minimize errors and reduce fraud
Receptionist and Office Assistant
Triad Management Services Limited
04.2016 - 10.2018
- Answered and forwarded phone calls, and carried out service user and management requests as needed
- Maintained productive phone and email correspondence with end users, colleagues, and vendors
- Created a document organizing system that reduced clerical errors
- Handled sensitive client data in line with data protection guidelines and maintained office equipment
- Maintained Inventory and office supplies.
Customer Service Representative
Clovers Department Stores
06.2012 - 12.2015
- Welcomed customers into the store
- Provided product and service information to customers
- Marketed substitutes for brands that are not available
- Listened to customer feedback and passed it on to the store manager
- Validated customers’ identity when paying with debit and with credit cards
- Answered customer telephone calls promptly to avoid on-hold wait times
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
BSc in Business Administration -
Associate Degree in Human Services -
H. Lavity Stout Community College
British Virgin Islands01.2014
CXC certificate in English and Management -
Elmore Stoutt High School
British Virgin Islands01.2010
Secondary School Diploma -
Elmore Stoutt High School
British Virgin Islands01.2010
Skills
- Call Center Customer Service
- Customer Correspondence
- Patience Maintenance
- Product Knowledge
- Quick Learner
- Problem Solving
- Complaint resolution
Language
English
Full Professional
Additional Information
- Trained Staff on New Core Bank System
- Received awards for best team player and peer to peer
- Trained at Caribbean Credit Card Corporation
- Designated Head Teller
- Designated Loan Administration Officer
- Designated Customer Service Officer
Timeline
Card Services Support Officer
National Bank of the Virgin Islands
11.2019 - 05.2024
Teller
National Bank of the Virgin Islands
11.2018 - 10.2019
Receptionist and Office Assistant
Triad Management Services Limited
04.2016 - 10.2018
Customer Service Representative
Clovers Department Stores
06.2012 - 12.2015
BSc in Business Administration -
Associate Degree in Human Services -
H. Lavity Stout Community College
CXC certificate in English and Management -
Elmore Stoutt High School
Secondary School Diploma -
Elmore Stoutt High School
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