Abigail Johnson
Victorville
Summary
Highly skilled Sales Specialist with comprehensive background in business-to-business sales. Proven ability to develop relationships, negotiate deals and increase company revenue. Strengths include strategic planning, team leadership and solution selling. Previous roles led to significant growth in market share through successful sales strategies.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Pro Sales Specialist
Lowes
Victorville
04.2023 - Current
- Assisted customers with product selection and provided expert recommendations.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Maintained accurate records of customer interactions using CRM software.
- Established and managed key accounts with corporate customers.
- Generated leads through cold calling, email campaigns, networking.
- Monitored competitor activities and adjusted pricing accordingly.
- Negotiated contracts with vendors, suppliers, and distributors.
- Created and maintained customer relationships to ensure repeat business.
- Identified areas for improvement within current processes or procedures.
Manager
Mobile Guru (Icell)
Victorville
10.2021 - 12.2023
- Managed inventory levels and ensured timely restocking of mobile devices and accessories.
- Developed training programs to enhance staff skills in customer service and sales techniques.
- Oversaw daily operations to maintain high standards of service quality in retail locations.
- Implemented new procedures to streamline workflow and improve operational efficiency.
- Coordinated marketing campaigns to promote mobile products and services effectively.
- Analyzed sales data to identify trends and adjust strategies for better performance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
Team Lead
Panera Bread LLC
Victorville
08.2020 - 05.2022
- Supervised daily operations to ensure efficient workflow and staff performance.
- Trained and mentored team members on customer service best practices.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored food safety standards to ensure compliance with health regulations.
- Collaborated with management on promotional strategies to increase sales engagement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Sales Associate
Spencer's Gifts
Victorville
06.2021 - 02.2022
- Engaged customers by providing product knowledge and recommendations.
- Maintained merchandise displays to align with store visual standards.
- Processed transactions accurately using point-of-sale systems.
- Assisted in inventory management by restocking and organizing products.
- Addressed customer inquiries and resolved issues effectively.
- Participated in promotional events to enhance customer engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Chaparral High School
Victorville, CASkills
- Interpersonal Skills
- Conflict Resolution
- Managerial Skills
- Project Management
- Register Experience
- Stocking Experience
- Service Experience
- Public Speaking
- Soft Skills
- Money Management
- Customer De-Escalation
- Point-of-sale systems
- Customer relationship management
- Team leadership
- Problem solving
- Teamwork and collaboration
- Upselling strategies
References
- Diana Clyde, Asst. Manager, Panera Bread LLC, 11838 Amargosa Rd, Victorville, CA, 92392
(760)-221-2124 Diana.Clyde@panerabread.com
- George V Figueroa, Department Supervisor Lowes
14333 Bear Valley Rd, Victorville, CA 92392
(760)-900-5222
Awards Certificates
- Food Handlers Certification, 2019
- ServeSafe Certification, 2021
Timeline
Pro Sales Specialist
Lowes
04.2023 - Current
Manager
Mobile Guru (Icell)
10.2021 - 12.2023
Sales Associate
Spencer's Gifts
06.2021 - 02.2022
Team Lead
Panera Bread LLC
08.2020 - 05.2022
Chaparral High School