Abigail Harris
Maple Ridge,BC
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden
Langley, British Columbia
07.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
Barista
Starbucks
Maple Ridge, British Columbia
08.2021 - 07.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Memorized official and off-menu coffee and tea preparations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to receive and process customer payments.
- Demonstrated techniques on using multiple beverage machines with new team members.
Crew Trainer
Mcdonald's
Langley, BC
11.2017 - 08.2021
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Delivered group and individual needs-based training to personnel.
- Provided written evaluations of employee performance to management.
- Planned and delegated group and individual work assignments to trainees.
- Followed company safety standards for food quality and sanitation procedures.
- Completed opening, closing and shift change tasks by following company guidelines.
- Worked with teammates
Education
High School Diploma -
Ecole Salish Secondary
Surrey, BC06.2021
Some College (No Degree) -
Douglas College
New Westminster, BCSkills
- Leadership
- Organization
- Teamwork
- Menu Memorization
- Customer Service and Rapport
- Coaching and Mentoring
- Active Listening
- Relationship Building
- Detail-Oriented
Languages
French
Timeline
Server
Olive Garden
07.2022 - Current
Barista
Starbucks
08.2021 - 07.2022
Crew Trainer
Mcdonald's
11.2017 - 08.2021
High School Diploma -
Ecole Salish Secondary
Some College (No Degree) -
Douglas College
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