Abigail Gubaton
Brampton
Summary
Customer service and phone sales professional with extensive experience handling high-volume inquiries, resolving concerns, and supporting clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phone Sales Representative
Plan International Canada
12.2023 - 12.2025
- Conducted outbound phone calls to engage donors, explain programs, and secure financial support.
- Consistently exceeded sales and donation targets through strong communication and rapport-building.
- Used CRM software to record donor interactions, process pledges, and update account information.
- Handled objections professionally, provided clear information, and ensured a positive donor experience.
- Represented the organization confidently while maintaining accuracy and professionalism in all communications.
Front Desk & Sales Support
Orangetheory Fitness
03.2022 - 12.2024
- Handled high-volume calls, emails, and in-person inquiries regarding memberships, schedules, and studio information.
- Supported membership sales, upgrades, renewals, and sales conversations both in-person and over the phone.
- Managed class bookings, processed payments, and updated member accounts using CRM and scheduling software.
- Provided friendly and efficient customer support and resolved member issues quickly.
- Maintained an organized, welcoming front-desk environment while supporting studio operations..
Service Manager
Britannia Fleet Services
02.2019 - 06.2022
- Provided in-office phone-based customer support, assisting clients with service inquiries, scheduling, and technical coordination.
- Utilized computer systems to create work orders, manage schedules, and update internal service software.
- Handled escalated customer concerns with professionalism and provided clear service explanations.
- Coordinated between technicians and customers to ensure timely completion of maintenance requests.
- Demonstrated strong technical proficiency in navigating multiple systems, databases, and communication tools.
Education
Bachelor of Finance -
Toronto Metropolitan University
01.2023
Skills
- Inbound & Outbound Call Handling
- Phone Sales & Lead Conversion
- Customer Support & Retention
- CRM Systems & Microsoft Office
- Technical Troubleshooting
- Time Management & Multitasking
- De-escalation & Conflict Resolution
Certification
CPR Certified, AED Certified, Smart Serve, Food Handler, Royal Army Cadets
Languages
English
Native or Bilingual
Tagalog
Full Professional
Timeline
Phone Sales Representative
Plan International Canada
12.2023 - 12.2025
Front Desk & Sales Support
Orangetheory Fitness
03.2022 - 12.2024
Service Manager
Britannia Fleet Services
02.2019 - 06.2022
Bachelor of Finance -
Toronto Metropolitan University