Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abigail Gornes

Whistler,BC

Summary

Dynamic Quality Management Representative with extensive experience at Socsargen County Hospital, excelling in ISO compliance and quality audits. Proven ability to enhance operational excellence through effective process documentation and employee training. Adept at fostering client communication and ensuring customer satisfaction, driving continuous improvement in quality management systems.

Overview

13
13
years of professional experience

Work History

Room Attendant

Diamond Resorts Canada Ltd
Whistler, British Columbia
05.2024 - Current
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Cleaned and maintained guest rooms to ensure a welcoming environment.
  • Reported maintenance issues promptly for timely resolution.
  • Assisted guests with requests to improve their stay experience.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
  • Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
  • Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.

Room Attendant

TriSeven Eco Hostel & Inn
General Santos City, South Cotabato
12.2022 - 06.2023
  • Cleaned and maintained guest rooms to ensure a welcoming environment.
  • Replenished supplies and amenities to enhance guest comfort.
  • Reported maintenance issues promptly for timely resolution.
  • Assisted guests with requests to improve their stay experience.
  • Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.

Quality Management Representative/Clinic In-Charge

Socsargen County Hospital
General Santos City, South Cotabato
11.2019 - 11.2023
  • Responsible in the conduct, interview and identification of applicant
  • Responsible for the orientation of applicants in the process to understand the medical procedure
  • Responsible in the issuance of charge slip
  • Responsible for the proper documentation and filing.
  • As the liaison officer of the clinic, I communicate with affiliate agencies in the promotion of the clinic and advancing its interests.
  • As an Internal Quality Auditor, I perform the following duties:

A. Formulate an internal quality audit plan.

B. Document audit plan/schedule.

C. Maintain IQA checklist.

D. Records IQA reports.

Reviews memorandum of agreement of affiliated agencies and other entities.

Performs other tasks and duties that may be required from time to time.

Prepare all documents needed ( ISO compliance, DOH and other Licenses)

Accountant Accounts Payable

Aretex Philippines Outsourcing Inc.
Makati City, Manila
06.2018 - 07.2019
  • Monitoring the completeness of files send by the branch store.
  • Validation of emailed transaction of store/Owner.
  • Recording of Accounts Payable Invoices and Cash Sales to Xero System.
  • Bank Reconciliation.
  • Ensuring all accounts are processed and uploaded to the system.

Senior Accounting Analyst

Infinnum Incorporated
Pasig City, Manila
01.2016 - 05.2018
  • Prepares Minutes of meeting.
  • Validation of complex transactions.
  • Checking and posting of transactions.
  • Consolidating identified issues and relaying it to the Team Leader for Analysis and recommendations.
  • Determines if the proposed systems/process conform to the agreed procedures and accounting policies.
  • Checking and review of time trackers, transmittals and files.
  • Monitoring of status and progress of assigned pending issues.
  • Analyzes root cause of issues and offers recommendations of accounting information/process, in agreement with AA's and TL's analysis and recommendation.
  • Ensure all deadlines and schedules are met in time and in accordance with Service Level Agreement.
  • Attends client OPCOM or Mancom to assist TL and also to be exposed with face-to-face engagement with clients.

Accounting Associate

Southern Venture Poultry Farm, Inc.
General Santos City, South Cotabato
10.2012 - 01.2016
  • Monitoring the allocation of feeds on every farm.
  • Posting and Encoding of feeds and Medicines.
  • Prepares monthly Inventory of Medicine.
  • Prepares Liquidation in every farm of Contract Grower.
  • Prepares Sales Summary at every end of the month.
  • Prepares Purchase Summary every end of the month.
  • Prepares Harvest Recap for Financial Report every end of the month.
  • Prepares Feeds trial computation of feeds suppliers.
  • Monitoring of Outstanding Accounts of Contract Grower.
  • Prepares Purchase Order of feeds in every farm Internal and external farms weekly.

Education

Bachelor of Science - Management Accounting

GenSantos Foundation College Inc.
General Santos City
03-2012

Skills

  • ISO compliance
  • Process documentation
  • Quality management
  • Regulatory compliance
  • Data analysis
  • Client communication
  • Attention to detail
  • Problem solving
  • Time management
  • Employee training
  • Quality planning
  • Customer satisfaction
  • Quality audits
  • Quality management systems
  • Documentation control
  • Operational excellence
  • Corrective actions
  • Standard operating procedures

Languages

English
Professional
Filipino
Professional

Timeline

Room Attendant

Diamond Resorts Canada Ltd
05.2024 - Current

Room Attendant

TriSeven Eco Hostel & Inn
12.2022 - 06.2023

Quality Management Representative/Clinic In-Charge

Socsargen County Hospital
11.2019 - 11.2023

Accountant Accounts Payable

Aretex Philippines Outsourcing Inc.
06.2018 - 07.2019

Senior Accounting Analyst

Infinnum Incorporated
01.2016 - 05.2018

Accounting Associate

Southern Venture Poultry Farm, Inc.
10.2012 - 01.2016

Bachelor of Science - Management Accounting

GenSantos Foundation College Inc.
Abigail Gornes