Summary
Overview
Work History
Education
Skills
Industry Expertise
Personal
Technology Tools
Timeline
Generic

Abigail Galloway

Grover Beach

Summary

Experienced, people-first SaaS leader with 8+ years of success driving implementation, operations, and global team development at Mindbody, Inc. Proven ability to lead diverse teams through change, translate organizational goals into actionable KPIs, and deliver exceptional customer experiences across SMB and mid-market segments. Adept at building trust-based partnerships across functions and empowering teams through clarity of purpose. Deep expertise in SaaS operations and the wellness tech industry.

Overview

9
9
years of professional experience

Work History

Sr. Manager, Implementation

MINDBODY, INC.
03.2025 - Current
  • Lead global implementation teams supporting multiple product lines, recently assuming ownership of new product functions and establishing scalable processes.
  • Empower teams to own their decision-making by helping them understand the 'why' behind strategic initiatives.
  • Translate company objectives into clear KPIs for teams and individuals, fostering alignment and accountability.
  • Build strong, trust-based relationships with cross-functional partners to ensure successful product delivery and client outcomes.

Manager, Implementation

MINDBODY, INC.
09.2021 - 03.2025
  • Hired, trained, and coached a globally distributed team (including Australia and Brazil), cultivating a positive, performance-driven culture.
  • Supported team members in developing strategic thinking and strong cross-functional communication skills.
  • Led through periods of significant change-including acquisitions, internal system migrations, and organizational shifts-while sustaining engagement and continuity.

Supervisor, Onboarding

MINDBODY, INC.
01.2018 - 09.2021
  • Developed and led high-performing onboarding teams focused on SMB and mid-market clients.
  • Created frameworks that connected team activities to company goals, enabling individuals to understand their broader impact.
  • Partnered with stakeholders across departments to streamline processes, reduce handoff friction, and improve customer experience.

Sr. Onboarding Specialist / Onboarding Specialist

MINDBODY, INC.
09.2016 - 01.2018
  • Owned the end-to-end onboarding experience for new clients, driving early adoption and long-term success.
  • Built foundational client relationships and mentored junior team members on process and communication best practices.

Education

Liberal Studies -

Cal Poly
01.2015

Skills

  • SaaS Implementation & Onboarding
  • Global Team Leadership & Engagement
  • KPI Development & Strategic Goal Mapping
  • Cross-Functional Relationship Building
  • Coaching & Empowering Independent Decision-Making
  • Hiring, Training & Talent Development
  • Complex Customer Relationship Management
  • Reporting & Data Tools (Salesforce, Looker, Notion)

Industry Expertise

  • SaaS Customer Lifecycle Strategy
  • Wellness & Fitness Technology

Personal

  • Mother
  • Marathoner
  • Certified Pilates Instructor

Technology Tools

  • Salesforce
  • FinancialForce
  • Looker
  • Notion
  • Microsoft 365
  • Slack
  • Zoom

Timeline

Sr. Manager, Implementation

MINDBODY, INC.
03.2025 - Current

Manager, Implementation

MINDBODY, INC.
09.2021 - 03.2025

Supervisor, Onboarding

MINDBODY, INC.
01.2018 - 09.2021

Sr. Onboarding Specialist / Onboarding Specialist

MINDBODY, INC.
09.2016 - 01.2018

Liberal Studies -

Cal Poly

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Abigail Galloway