Abigail De Los Reyes
Norwalk,CA
Overview
6
6
years of professional experience
Work History
Crew Resource Manager
Jet Edge International / Vista America
02.2022 - Current
- Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
- Reduced scheduling errors by closely monitoring crew availability and proactively addressing potential conflicts.
- Managed last-minute schedule changes, minimizing disruptions to both crew members and operations.
- Managed over 100 flight attendants' schedules, financial reports, and performance feedback.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service Representative
Atlantic Aviation
06.2021 - 02.2022
- Provided primary customer support to internal and external customers.
- Efficiently communicate with pilots over air frequency.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Performed duties in accordance with policies and within FAA regulatory guidelines to promote safe working environment.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Front of the House- Level 5 Team Member
Mendocino Farms
12.2017 - 06.2021
- Contributed to team success by completing jobs quickly and accurately.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Prevented food spoilage and maintained highest quality of our products by constantly checking plating of dishes, rotating stock, and following proper storage procedures.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Enhanced clients satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Aviation Administration
California State University - Los Angeles
Los Angeles, CA12.2021
Skills
- Effective and Professional Communication
- Critical Thinking and Analysis
- Bilingual: English and Tagalog
- Organization and Time Management
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Creative Problem Solver
References
Available upon request.
Timeline
Crew Resource Manager
Jet Edge International / Vista America
02.2022 - Current
Customer Service Representative
Atlantic Aviation
06.2021 - 02.2022
Front of the House- Level 5 Team Member
Mendocino Farms
12.2017 - 06.2021
Bachelor of Science - Aviation Administration
California State University - Los Angeles
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