Abigail Dela Cruz
Surrey,British Columbia
Summary
Motivated food service professional with engaging personality and flexible approach. Upbeat, friendly, enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Part-time Food Server
C-Lovers Fish & Chips
05.2022 - Current
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Collected payment for food and drinks served from customers accurately and honestly.
- Cultivated warm relationships with regular customers.
Sales and Service Officer /New Accounts Officer
Unionbank Of The Philippines
02.2015 - 02.2022
- Serves as the Customer Assistance Officer of the branch. Handles customers' requests, transactions, and inquiries.
- Delivery of platform services, account opening, in-house sales, cash management at the branch level, and participation in administrative proceedings.
- Process rollover of time deposits, closure of placements/ investments, applications for Manager's Checks, Demand Drafts, Telegraphic Transfers, and monitoring Safety Deposit Box.
Sales and Service Assistant /Bank Teller
Unionbank Of The Philippines
11.2006 - 01.2015
- Responsible for deposit account services such as deposits, withdrawals, encashment, checkbook reorders, processing of payments, receipts, inquiries, and other monetary transactions.
- Making sure all client questions and queries are immediately addressed to the client's satisfaction. Elevates complaints to the supervising officers for appropriate action.
- Verified technicalities on checks deposited/encashment and ensured accuracy and genuineness of cash received.
Education
Bachelor of Science - International Business Management
ACSENDA SCHOOL OF MANAGEMENT
Vancouver, BC12.2024
Bachelor of Science - BS in Commerce Major in Management Accounting
Ateneo De Davao University
Davao City, Philippines04.2005
Skills
- Dining Customer Service
- Menu Memorization
- Suggestive Selling
- Cool Under Pressure
- Order Accuracy
- Adaptable and Flexible
- Hospitality and Accommodation
- Cleaning and Maintenance
- Cash Handling
- Billing and Payment Processing
Certification
- Serving It Right Certification (May 2022)
- Food Safe Level 1 (April 2022)
Cooking, Volunteering and Singing
During my free time, I enjoy cooking new dishes. I volunteer at school, like shoreline clean-up, and I'm also a choir member in my local parish church.
Timeline
Part-time Food Server
C-Lovers Fish & Chips
05.2022 - Current
Sales and Service Officer /New Accounts Officer
Unionbank Of The Philippines
02.2015 - 02.2022
Sales and Service Assistant /Bank Teller
Unionbank Of The Philippines
11.2006 - 01.2015
Bachelor of Science - International Business Management
ACSENDA SCHOOL OF MANAGEMENT
Bachelor of Science - BS in Commerce Major in Management Accounting
Ateneo De Davao University
- Serving It Right Certification (May 2022)
- Food Safe Level 1 (April 2022)
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