Abigail de Jong
Kingston,ON
Summary
- Dedicated student healthcare professional
- Passionate about community involvement and customer satisfaction
- Committed to contributing effectively in a team setting
- Experience as a supervisor in retail
- Currently enrolled in BSCN program at Queens University
- Skilled in collaborating with multidisciplinary teams
- Emphasizes customer-centered care and positive outcomes
- Strong communication skills
- Attention to detail
- Thrives in high-pressure situations
- Eager to make a meaningful impact as a valued member of the resturants team
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Worker
Uxbridge Cottage Hospital
09.2022 - 09.2023
- Compassionate support to waiting room patients
- Assisted with check-ins and comforted distressed individuals
- Provided timely information on wait times and procedures
- Created welcoming environment by actively listening
- Addressed immediate needs, collaborated with staff
- Contributed to positive patient experiences
- Offered time and empathy for quality care
Supervisor of Customer Service
Kawartha Dairy
06.2020 - 09.2023
- Led customer service team
- Ensured exceptional service delivery
- Provided leadership and guidance
- Cultivated culture of excellence
- Handled escalated inquiries professionally
- Maintained positive customer experiences
- Fostered customer loyalty
- Nurtured collaborative work environment
Customer Service/Front Desk Receptionist
Body Fit Health Club And Sports Performance Centre
08.2021 - 06.2022
- Provide excellent Customer Service
- Responsible for inventory, selling memberships, and cleaning gym floor area
- Responsible to balance cash at the start and end of shifts
- Support and follow COVID-19 policies and procedures
- Work independently and in a team environment
Customer Service Representative
Zehrs Markets
09.2020 - 08.2021
- Recommended and located out-of-stock products for customers.
- Displayed high energy and professionalism with clients and staff.
- Managed cash drawers and ensured adequate supply.
- Resolved complaints with empathy, boosting loyalty.
- Responded to customer requests with tailored recommendations.
- Offered advice, paying attention to special needs.
Material Prep
Frontier Barn Homes
07.2018 - 09.2018
- Professional and Respectful at all times
- Assisted with staining the timbers for building materials
- Used safety measures and procedures while working with paint and other products
- Worked in a team environment
- Met timelines for materials required for building
Education
Bachelor of Science in Nursing - Nursing
Queen's University
02.2024
Highschool Diploma -
Uxbridge Secondary School
01.2023
Skills
- Vibrant and energetic with excellent oral and written communications skills
- Excellent computer skills
- Detail-oriented and aware of the needs of others
- Works well in a team setting and shows initiative and creativity
- Love to socialize with new people
- Love trying new foods!
- Inclusive and works well in a team environment
- Athletic and leads an active lifestyle
- Staff Management
- Flexible Schedule
- Strategic Planning
- Knowledge limited to a First Year Nursing Student
Community Service
Uxbridge Cottage Hospital, Sep 2022 - 2023:
- Provided compassionate support to waiting room patients
- Assisted with check-ins and comforted distressed individuals
- Provided timely information on wait times and procedures
- Actively listened to patients and addressed their needs
- Collaborated with hospital staff for efficiency
Durham Rebels Volleyball Club, Jul 2018:
- Assisted coaching and training at youth volleyball camp (ages 7-9)
- Helped campers with skill development and learning game rules
- Ensured enjoyment of all campers
- Followed camp policies and procedures
Quaker Public School, Sep 2017 - Jun 2018:
- Managed timekeeping, referring, and coaching for junior girls volleyball team
- Encouraged fair play and fun environment
- Set up and tear down equipment
VBS Summer Camp, Jul 2016/Jul 2017:
- Volunteered as helper to Counselors at Church Camp in Leaskdale
- Assisted with daily lesson plans and ensured materials availability
- Reported to supervisor daily
Hobbies and Interests
My interests include connecting with people through meaningful conversations, sharing laughter, and joy. I enjoy reading for endless learning and new perspectives. Laughter, to me, is a universal language that fosters connections. Overall, I'm passionate about human connection, knowledge acquisition, and the uplifting power of laughter.
References
References are available upon request! Please feel free to reach out.
Languages
English
Full Professional
Certification
Worker Health and Safety Awareness in 4 Steps- Ministry Of Labor – 2023
Qualified in Standard First Aid and CPR level C - 2023
Babysitting License - 2018
Accessible Customer Service Certificate
Human Rights 101 Certificate
Student Declaration of Understanding Certificate
Workplace Violence & Harassment Certificate
Secondary School Diploma - 2023
Smart Serve License - 2023
Queens University BSCN Year 1/4
DOB: February 23, 2005
Timeline
Student Worker
Uxbridge Cottage Hospital
09.2022 - 09.2023
Customer Service/Front Desk Receptionist
Body Fit Health Club And Sports Performance Centre
08.2021 - 06.2022
Customer Service Representative
Zehrs Markets
09.2020 - 08.2021
Supervisor of Customer Service
Kawartha Dairy
06.2020 - 09.2023
Material Prep
Frontier Barn Homes
07.2018 - 09.2018
Bachelor of Science in Nursing - Nursing
Queen's University
Highschool Diploma -
Uxbridge Secondary School
Similar Profiles
Chloe LamontChloe Lamont
Veterinary Technician Assistant at Uxbridge Animal HospitalVeterinary Technician Assistant at Uxbridge Animal Hospital
Katherine PhanKatherine Phan
Patient Care Technician at Cottage HospitalPatient Care Technician at Cottage Hospital
Pierre ClayPierre Clay
Occupational Therapist IV at Cottage HospitalOccupational Therapist IV at Cottage Hospital
Joonhan KimJoonhan Kim
RND A-Head Start Program Student Leader at RND Mathletes Under School Math TeacherRND A-Head Start Program Student Leader at RND Mathletes Under School Math Teacher
Stephane CraanStephane Craan
High School Specialist Teacher at Annapolis Valley Regional Centre EducationHigh School Specialist Teacher at Annapolis Valley Regional Centre Education