Abigail Cordingley
Acton,Canada
Summary
Knowledgeable and dedicated customer service professional with extensive experience.
Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Knowledgeable in executing social media strategies across social platforms.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
System Equine
04.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Customer Service Representative
Town of Halton Hills
09.2017 - 03.2021
- Provided courteous and friendly guest service from point of arrival through departure.
- Greeted and registered guests, promoting events and attractions based on individual interests.
- Cleaned and organized arena and facilities.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
Education
Bachelor of Arts - Psychology
University of Guelph
Guelph, ON04.2025
Skills
- CPR and First aid Certifications
- Issue and Complaint Resolution
- Customer Support
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Safe Work Practices
Accomplishments
University of Guelph Equestrian Team 2021-2023
Graduated High School with Honours
Custom
I am a avid equestrian with over ten years of dedication and experience of riding and teaching.
I enjoying engaging with communities on social media platforms.
Timeline
Customer Service Associate
System Equine
04.2019 - Current
Customer Service Representative
Town of Halton Hills
09.2017 - 03.2021
Bachelor of Arts - Psychology
University of Guelph
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