Abigail Chaulk
Gander,NL
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kent Building Supplies
08.2024 - Current
- Resolved customer inquiries through effective communication and product knowledge.
- Processed orders accurately using point-of-sale systems to enhance transaction efficiency.
- Assisted customers in selecting products, ensuring satisfaction and repeat business.
- Trained new staff on customer service protocols and company policies for consistency in service delivery.
- Maintained a clean and organized workspace, contributing to overall store presentation standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cafe Lead
Jumping Bean Coffee
10.2021 - 11.2023
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Education
High School Diploma -
Gander Collegiate
Gander, NL06.2020
Skills
- Safety and Sanitation Standards
- Disciplinary Action
- Workstation Maintenance
- Staff Scheduling
- Teamwork and Collaboration
- Training Junior Team Members
- Customer service
- Critical thinking
Certification
- Canadian Institute of Food Safety - 2022/10/06 - 2027/10/05
Timeline
Customer Service Representative
Kent Building Supplies
08.2024 - Current
Cafe Lead
Jumping Bean Coffee
10.2021 - 11.2023
High School Diploma -
Gander Collegiate