Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Boudreau

Caribou River,NS

Summary

Welcoming, punctual, and enthusiastic team player adept at greeting and serving customers, processing payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly, helpful and efficient support. Areas of expertise include working well under pressure and multi-tasking.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Sobeys Pictou
08.2023 - Current
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Promoted a positive experience by greeting customers warmly and providing assistance as needed.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Fast Food Crew Trainer

McDonald's Restaurant
07.2022 - 08.2023
  • Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
  • Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.


Fast Food Crew Member

McDonald's Restaurant
04.2022 - 07.2022
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Streamlined drive-thru order processing by utilizing clear communication techniques with both customers and team members.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.

Cashier

Fulmore's Pharmachoice
06.2021 - 05.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School

Northumberland Regional High School
Alma, NS

Skills

  • Customer Service
  • Cash Handling and Management
  • POS System Operation
  • Customer Complaint Resolution
  • Patience and Composure
  • Reliability and Punctuality
  • Customer Focus
  • Up-selling Techniques
  • Excellent Communication
  • Adaptability
  • Employee Training and Mentoring
  • Teamwork and Collaboration

Timeline

Customer Service Cashier

Sobeys Pictou
08.2023 - Current

Fast Food Crew Trainer

McDonald's Restaurant
07.2022 - 08.2023

Fast Food Crew Member

McDonald's Restaurant
04.2022 - 07.2022

Cashier

Fulmore's Pharmachoice
06.2021 - 05.2022

High School

Northumberland Regional High School

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Abigail Boudreau