Summary
Overview
Work History
Education
Skills
Personal Qualifications
References
Languages
Timeline
Generic

ABIGAIL BOADU

Brampton,ON

Summary

To work in an environment where skills and knowledge gained from my field, can be best utilized and assist me with my career growth within Amazon. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

14
14
years of professional experience

Work History

Team Lead for Change Team

Amazon FC
05.2022 - Current
  • Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.

Level 1 Associate in Stow Department

Amazon FC
10.2016 - Current
  • IOL: find inventories in odd location (IOL) to reduce backlog by 95% per shift
  • Problem Solver: resolve stowing difficulties for other AAs
  • Drop zone: fix drop zones by resigning inventories to right FC
  • Damage land: sort out damaged stock to determine if stock are undeniably damaged
  • Stowing: ensure accurate stowing, resulting in increased efficiency and productivity of more than 150%
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Ambassador for Receive

Amazon FC
12.2018 - Current
  • Training New Hires until each achieves LC5 (trained more than 150 associates)

Team Lead for Space Force Team

Amazon FC
06.2021 - 04.2022
  • Assigning tasks and providing training to Space Force team (Covid response team) and experience in handling head count more than 50 AAs without any hesitation or hiccups

Customer Service Lead

Prime Source Maintenance Systems Inc.
06.2013 - 09.2016
  • Successfully resolved customer grievances with 97% compliance and upsold products to existing customers meeting the up-sale target of 10%, while creating and maintaining customer accounts
  • Also, assisted and provided guidance to team of approx
  • 20 persons

Customer Service Representative

Direct Energy
04.2010 - 11.2012
  • Worked with contractors to recruit new customers and handle the enquiries
  • Resolved customer complaints and documented the conversation for quality assurance, while meeting customer expectation beyond 95% compliance
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Education

Diploma - Business Administration

Bunker Hill Community College
Canada
06.2006

Skills

  • Basic knowledge in Microsoft Office (Excel, Word, PowerPoint) and Outlook
  • Comfortable talking, in front of groups as well as one-on-one, with individuals
  • Strong interpersonal skills
  • Good understanding of team dynamics for effective team work
  • Ability to work independently as well as in a supervised environment
  • Ability to focus and work under pressure
  • Good organizational and time management skills
  • Capability to be organized and able to handle multiple and changing projects/priorities
  • Calm Under Pressure

Personal Qualifications

Diploma in Business Administration from Bunker Hill Community College (09/2004 to 06/2006)

References

Available on request

Languages

English
Full Professional

Timeline

Team Lead for Change Team

Amazon FC
05.2022 - Current

Team Lead for Space Force Team

Amazon FC
06.2021 - 04.2022

Ambassador for Receive

Amazon FC
12.2018 - Current

Level 1 Associate in Stow Department

Amazon FC
10.2016 - Current

Customer Service Lead

Prime Source Maintenance Systems Inc.
06.2013 - 09.2016

Customer Service Representative

Direct Energy
04.2010 - 11.2012

Diploma - Business Administration

Bunker Hill Community College

Similar Profiles

CREATE PROFILE
ABIGAIL BOADU