Abigail Bilsky
Leduc County
Summary
Transit professional with nearly a decade of expertise in operations, supervision, scheduling, and incident management within bus and light rail environments. Demonstrated ability to manage unionized staff while ensuring the delivery of safe and reliable services, including support for both accessible (paratransit) and conventional transit systems. Recognized for strong leadership skills, data-driven service planning, and a commitment to customer-focused solutions. Experienced in collaborating with regional partners, emergency responders, and municipal stakeholders, emphasizing policy enforcement, OH&S compliance, and continuous service improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Train Crew Supervisor
TransEd Partners
03.2023 - Current
- Promoted from Train Operator to Supervisor with responsibility for daily rail operations, staff leadership, scheduling, and real-time service monitoring.
- Supervise day-to-day transit operations, ensuring safe, reliable, and efficient service.
- Oversee and coach a team of 50+ operators; deliver job briefings, manage attendance, and support performance.
- Monitor service delivery in real time, applying adjustments to minimize delays.
- Act as incident commander during emergencies, coordinating with OCC, emergency services, and field staff.
- Document incidents, gather operator statements, and support investigations.
- Conduct station and stop inspections to ensure safety and accessibility.
- Collaborate with OCC, maintenance, and other departments for seamless service delivery.
- Designed and implemented a Mentorship Program to improve operator onboarding and support.
- Developed and delivered training programs for new operators, including exams and materials.
- Created a Recognition Program to increase morale and acknowledge exemplary performance.
- Took on scheduling and workforce management duties using Obtibus and MS Office tools.
Bus Operator & Relief Dispatcher
Strathcona County Transit
05.2016 - 06.2022
- Promoted from Bus Operator to Relief Dispatcher, taking on responsibilities for radio communications, emergency response coordination, service disruption management, bus assignments, and operational record-keeping.
- Delivered safe, customer-focused service on multiple routes; received several written commendations.
- Served as Relief Dispatcher, managing radio communications, emergency response, service disruptions, and administrative reporting.
- Dispatched a fleet of 70+ buses for commuter, local and school special routes daily.
- Participated in Transit Liaison, Planning, and Health & Safety Committees, contributing to route/schedule optimization and safety improvements.
- Member of Preventable Collision Appeal Board, reviewing incidents to improve training and accountability.
- Assisted passengers with boarding, disembarking, and special needs accommodations.
- Maintained accurate records of passenger counts and trip logs for operational reporting.
School Bus Operator
Golden Arrow & First Student
01.2015 - 12.2023
- Provided safe, reliable service for a diverse range of riders, including operating accessible/mobility buses for anywhere from 9-60 students at a time.
- Operated school buses adhering to all traffic regulations and safety protocols.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
- Developed positive relationships with the students, parents, and teachers.
Education
High School Diploma -
Bev Facey
Sherwood Park, AB06.2013
Skills
- Transit Operations Supervision
- Workforce Scheduling (Obtibus, RideCo, MS Office)
- Service Planning
- KPI Analysis
- Performance Monitoring
- Safety Leadership
- OH&S Compliance
- Emergency/Incident Management
- Operator Training, Mentorship & Coaching
- Customer Service
- Conflict Resolution
- Stakeholder Engagement
- Strong Problem-Solving
- Friendly, positive attitude
- Dependable and responsible
Additional Information
Willing to provide 5-year Driver’s Abstract & Vulnerable Sector Check
Certification
- Alberta Class 2 Driver’s License with Air Brake Endorsement
- Certified Professional Bus Operator (CPBO)
- WHMIS
- First Aid
- Mental Health First Aid
- Defensive Driving
Timeline
Train Crew Supervisor
TransEd Partners
03.2023 - Current
Bus Operator & Relief Dispatcher
Strathcona County Transit
05.2016 - 06.2022
School Bus Operator
Golden Arrow & First Student
01.2015 - 12.2023
High School Diploma -
Bev Facey