Abigail Benitez

NHA certification - ACTIVE (2025-2027)

Phlebotomy Tech I (NO ON THE -JOB EXPERIENCE) - Certificate ACTIVE

BLS by American Heart Association - Active (2025-2027)

• Collected blood samples using venipuncture techniques, ensuring patient comfort and safety.
• Maintained accurate records of patient information and sample data in electronic health systems.
• Covid-19 testing
• nasal swab respiratory
• TB testing

PLACES

• shelters
• veterans
• NON- profit organizations

• Trained new crew members on operational procedures and customer service standards.
• Conducted performance evaluations to identify areas for improvement in team efficiency.
• Oversaw daily workflow, ensuring adherence to quality and safety protocols.
• Developed training materials that enhanced onboarding processes for new staff.

• Monitored team members to verify work quality and address concerns.
• customer service representative (online & in person)
• retail cashier
• Resolved customer complaints effectively, ensuring positive experiences and repeat business opportunities.