Layla Barnard

Kitchen/Front End Associate

Dairy Queen Grill & Chill

05.2022 - Current

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items and join reward programs.
Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Worked flexible schedule and extra shifts to meet business needs.
Performed carry-out and order preparation by cooking, packaging, transporting, and serving customer purchases.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Performed opening and closing duties.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness.
Cooked menu items according to specified instructions.
Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
Trained and assisted new kitchen staff members.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
Enhanced customer satisfaction by efficiently preparing and serving high-quality fast food items.
Managed opening and closing shift kitchen tasks.
Prepared ingredients for menu items.
Contributed to the development of special promotions or limited-time offers that appealed to customers'' tastes.
Prepared food items according to recipe to drive quality and consistency.
Kept kitchen up to code for health and safety inspections.
Understood cooking techniques and fundamentals to maximize safe food handling.
Operated grills, fryers and ovens to cook food items.
Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.