Abigail Angel
Edmonton,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Education Assistant, Special Needs
Edmonton Public School
Edmonton, Alberta
01.2024 - Current
- Developed instructional materials to meet specific educational needs of each student.
- Participated in professional development workshops related to special education topics.
- Ensured safety of all students at all times during instruction periods.
- Assisted in the development of individual education plans for students with special needs.
- Encouraged active participation from all members within the classroom environment.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
Childcare Provider
Tita's Day home
Edmonton
04.2021 - 01.2024
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Assisted with feeding infants and toddlers during meal times.
- Encouraged positive interactions between children by providing supervision at all times.
- Helped develop motor skills through active playtime activities like running, jumping.
- Maintained a clean and organized play area.
- Observed children's behavior and development, communicate information with parents.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Developed positive relationships with families by communicating regularly about their child's development.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Restaurant Supervisor
Spotlight Cabaret
Edmonton, Alberta
05.2020 - 12.2021
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Maximized service levels through hands-on leadership.
- Established good customer relations and excellent service to build and retain loyal customers.
Restaurant Manager
Olive Garden
Edmonton, AB
12.2018 - 12.2019
- Collaborated with local businesses to create mutually beneficial partnerships.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Assistant Manager
Brewsters Brewing Company
Edmonton, AB
04.2012 - 12.2018
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated with other departments to ensure smooth flow of operations.
Education
Education Assistant
East West College
Calgary, AB10-2023
Bachelor of Science - Hotel, Resort And Restaurant Management
St. Paul University Philippines
Philippines03-2008
Skills
- Social Skills Development
- Team building
- Effective Communication
- Crisis Intervention
- Staff Management and Scheduling
- Labor and food cost control
- Reliability
- Excellent Communication
- Safe Food Handling
- Detail Oriented
- Strong Work Ethic
Certification
- Alberta Child Care Staff Certification Level 1 Early Childhood Educator
- Brain Story Certification
- Nonviolent Crisis Intervention CPI license
- Therapeutic Crisis Intervention
- Critical Competencies for Infant-Toddler Educators Micro-Course Area 3: Supporting Language and Literacy Development
- Prevent it! Little Warriors Program
- Alberta Health and Safety Basics for Childcare Providers
- Standard Child Care First Aid & CPR/AED Level B.
- Food Sanitation and Hygiene
- WHMIS
- AHS Alberta Food Safety Basics
References
References available upon request.
Timeline
Education Assistant, Special Needs
Edmonton Public School
01.2024 - Current
Childcare Provider
Tita's Day home
04.2021 - 01.2024
Restaurant Supervisor
Spotlight Cabaret
05.2020 - 12.2021
Restaurant Manager
Olive Garden
12.2018 - 12.2019
Assistant Manager
Brewsters Brewing Company
04.2012 - 12.2018
Education Assistant
East West College
Bachelor of Science - Hotel, Resort And Restaurant Management
St. Paul University Philippines
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