ABIGAIL AGYEMANG
Etobicoke,ON
Summary
Dynamic customer service professional with proven success at Crosby, excelling in complaint resolution and account management. Skilled in cold calling and CRM systems, I consistently exceeded sales targets while building lasting client relationships. My problem-solving abilities and data analysis expertise drive results and enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer service representative
Crosby
01.2023 - Current
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Business Development Intern
Sakara's Interier Design
01.2021 - 01.2022
- Resolving complaints and preventing additional issues by improving processes
- Communicating with clients to understand their needs and explain product value
- Continually met and exceeded sales targets by persuading customers within the assigned territory to purchase company products and services
- Qualify leads from marketing campaigns as sales opportunities
- Contact potential clients through cold calls and emails
- Identify clients' needs and suggest appropriate products/services
- Build long-term trusting relationships with clients
- Scheduled meetings and calls between prospective clients and account executives
Territory Specialist
Brady
01.2017 - 01.2018
- Acted as a contact for existing and potential customers within assigned territory
- Created and updated customer accounts with relevant information
- Identified local business opportunities and challenges
- Generated reports on regional sales results quarterly
- Identified customer needs and recommended product solutions
- Answered customers' questions about features, pricing, and additional services
- Cross-selling of products when appropriate
- Cold calling, developing new business contacts while maintaining current accounts
- Collaborated with sales representatives from different territories to share best practices and support a cohesive sale approach
- Continually met and exceeded sales targets by persuading customers within the assigned territory to purchase company products and services
Inside Sales/Customer Service Representative
Grainger Canada
01.2014 - 01.2017
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
- Actively listened and asked open-ended questions to assess customer needs
- Built long-term customer relationships and advised customers on purchases and promotions
- Answered customers' questions regarding products, prices, and availability
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries
- Communicated with customers, made outbound calls to potential customers, and followed up on leads
- Kept up with product and service information updates
Education
Advance Diploma - Business Management
Humber College
12.2021
Diploma - Supply chain management and Logistics
Trios College
12.2014
Skills
- Analyzing Data
- Cold Calling
- CRM
- SAP
- Acting
- CRM Systems
- Complaint resolution
- Problem-solving
- Negotiation strategies
- Member account management
- Account management
- Lead qualification
- Data entry
- Call management
- Product promotion
Languages
English, Advanced
Languages
English
Professional
References
References available upon request.
Timeline
Customer service representative
Crosby
01.2023 - Current
Business Development Intern
Sakara's Interier Design
01.2021 - 01.2022
Territory Specialist
Brady
01.2017 - 01.2018
Inside Sales/Customer Service Representative
Grainger Canada
01.2014 - 01.2017
Advance Diploma - Business Management
Humber College
Diploma - Supply chain management and Logistics
Trios College
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