Abigail Robinson
North Bay
Summary
Dynamic professional with a proven track record at Canadian Tire, enhancing customer satisfaction through exceptional service and efficient cash handling. Skilled in leadership and time management, adept at fostering customer engagement and streamlining processes. Demonstrates a keen attention to detail and a commitment to excellence in every role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Seasonal Associate
Canadian Tire
09.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Assistant Manager
Ojibway Family Lodge
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Cash Lead Hand
Canadian Tire
10.2017 - 05.2024
- Increased customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Supported store promotions by effectively communicating sale details to customers, resulting in increased revenue during promotional periods.
- Mentored new cashiers, providing thorough training on company policies and procedures.
- Managed daily cash flow for optimal efficiency, ensuring accurate counts and timely deposits.
- managed daily schedules such as breaks and shift changes to maintain a smooth experience for customers
Cashier
FreshCo
10.2013 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Receptionist
22 Wing Fitness and Wellness Center
12.2011 - 06.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Widdifield Secondary School
North Bay, ON06-2012
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Cash handling
- Customer engagement
- Decision-making
- Relationship building
- Flexible schedule
Languages
English
Native or Bilingual
Certification
WHIMIS
Timeline
Seasonal Associate
Canadian Tire
09.2024 - Current
Assistant Manager
Ojibway Family Lodge
04.2024 - Current
Cash Lead Hand
Canadian Tire
10.2017 - 05.2024
Cashier
FreshCo
10.2013 - 11.2017
Front Desk Receptionist
22 Wing Fitness and Wellness Center
12.2011 - 06.2012
WHIMIS
High School Diploma -
Widdifield Secondary School
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