Abie Adese
Brampton,ON
Summary
Adaptable Business Support Officer with over 10 years of providing operational oversight and enhancements to small to mid-sized companies. Tireless in seeking untapped opportunities to optimize business processes. Adept at both micro and macro management techniques for aligning business resources with commercial goals.
Overview
19
19
years of professional experience
Work History
Business Support Manager
Fountain Services Inc.
04.2005 - Current
- Gather requirements and deliver prompt, professional service as per the needs of diverse commercial clients and service outsourcing
- Ensure offices are well-maintained; common areas are clean and tidy to promote comfort
- Manage clients to ensure that new products and services are delivered in a timely manner and products are installed correctly
- Prepare and handle monthly targets and budgets for sales, services, and promotional activities to ensure smooth business operation, and thereby increase revenue by 20%
- Respond effectively to clients’ concerns, which has resulted in being successful in building and maintaining long-lasting client relationships
- Coordinate staffing schedules and training, managing the delivery of services to clients, and handling day-to-day business operations
- Plan necessary repairs and routine maintenance; partner with building management and liaise with third party vendors for quality services and products.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Junior Project Coordinator
Questrade Financial Group
06.2017 - 09.2017
- Elicited, defined, researched, analyzed, and documented requirements for new projects and enhancements to existing applications
- Participated in Project Life Cycle from Program Iteration Planning to deployment and managed successful delivery of projects on time, to budget and within quality and scope
- Provided clarification of requirements to other project team members to assist them in creation of their specific project deliverables
- Participated in testing/validation of system enhancements and fixes; creating and executing test cases including problem determination and resolution with Testlink to review, test, verify and close tickets
- Prepared detailed timesheet reporting analytics to Finance Department to demonstrate total time allocated to each project for all resources monthly using JIRA and VersionOne
- Coordinated regular flow of information between entire project team by means of M.S SharePoint for document library and collaboration, M.S outlook, formal and informal briefings sessions, memos, and presentations.
Business Systems Analyst - Intern
Questrade Financial Group
03.2017 - 06.2017
- Facilitated and participated in project planning, Agile ceremonies (Sprint planning, daily scrum, reviews, retrospectives,) and releases
- Worked with Product Owners to groom and prioritize product backlog and provided project status information to stakeholders and monitored action items on JIRA and Confluence
- Gathered and documented detailed requirements (including functional and non-functional requirements) from appropriate Subject Matter Experts (SMEs) that support project scope and deliverables
- Reviewed and revalidated business requirements, business process flow models and software specification requirements to achieve better understanding of development of reporting tool
- Assisted Quality Assurance Team with regression testing in different product environments to resolve issues prior to deployment and coordinated User Acceptance Testing (UAT/Beta test) to validate functional and user requirements
- Led requirements elicitation (interviews, observation, brainstorms, workshops) and documentation efforts for business transformation projects
- Ensured smooth implementation of system by identifying training needs for users and worked with PO to groom and prioritize product backlog
- Participated in client-onboarding project and liaised with legal department, compliance, and technology teams to facilitate smooth onboarding process
- Liaised with Finance, Desktop Services and Systems-Admin for Fixed Assets reconciliation project and facilitated weekly Lunch and Learn Sessions for Technical staff and management.
Client Service Associate
Brampton Civic Hospital
10.2007 - 08.2008
- Assessed problem situations and initiated effective service interventions through collaboration with team members
- Verified room assignments and reported detailed findings to management
- Provided materials, supplies and checked inventory to meet clients’ needs
- Performed other duties as needed.
Logistics Coordinator
Canada Colors and Chemicals Ltd
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Implemented software solutions to streamline logistics processes, improving overall productivity and efficiency.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Education
Project Management Professional (PMP) -
Certified in Cybersecurity (CC), (ISC)2 -
Diploma, IT Support with Software Quality Assurance Certificate – AOLCC -
ITIL – ITIL Certified -
CBAP – Certified Business Analysis Professional -
CSM – Certified Scrum Master, Scrum Alliance -
Bachelor’s Degree, Health Management Studies, York University -
Skills
- Business Analysis
- Problem Solving Skills
- Facilitation Skills
- Balsamiq wireframes
- Product Backlog
- Functional Design
- QA Testing
- Cross-Functional Coordination
- Continuous Process Improvement
- Master Data Management
- JIRA
- Business Transformation
- Epics/User Stories
- Agile- Kanban/Scrum Board
- Waterfall
- SDLC
- Customer Service Excellence
- Stakeholder Engagement
- Process Flow Monitoring
- Consulting
- Financial Services
- Inventory Management
- Service Coordination
- Project Management
Timeline
Junior Project Coordinator
Questrade Financial Group
06.2017 - 09.2017
Business Systems Analyst - Intern
Questrade Financial Group
03.2017 - 06.2017
Client Service Associate
Brampton Civic Hospital
10.2007 - 08.2008
Business Support Manager
Fountain Services Inc.
04.2005 - Current
Logistics Coordinator
Canada Colors and Chemicals Ltd
Project Management Professional (PMP) -
Certified in Cybersecurity (CC), (ISC)2 -
Diploma, IT Support with Software Quality Assurance Certificate – AOLCC -
ITIL – ITIL Certified -
CBAP – Certified Business Analysis Professional -
CSM – Certified Scrum Master, Scrum Alliance -
Bachelor’s Degree, Health Management Studies, York University -
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