Abidemi Adegbite
Summary
Highly motivated professional with strong organizational, communication, and problem-solving skills. Experienced in customer service and administrative roles, with a proven ability to build relationships, uncover and solve customer needs, and deliver exceptional service. Seeking to leverage expertise in customer interaction and digital solutions to contribute to Scotiabank as a Customer Experience Associate
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
WEVI SYNC
11.2023 - 04.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered excellent customer service by responding promptly to inquiries and providing information.
- Maintained internal databases and supported staff with technical and administrative tasks.
- Scheduled meetings, prepared agendas, and documented meeting minutes.
- Operated dictation tools and transcribed information accurately.
Human Resources Intern
Tropical Natural Limited
01.2023 - 04.2023
- Provided administrative support, maintaining accurate records and confidential files.
- Compiled and organized employee data in HR databases, ensuring data integrity.
- Managed payroll processing functions, including data entry, calculation of wages, and distribution of paychecks.
- Scheduled and administered assessments for employees, contributing to hiring decisions.
Customer Service Representative
Ar-rachid Ventures Limited
01.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Built strong customer relationships by addressing inquiries and resolving complaints effectively.
- Provided detailed information about products and services, ensuring customer satisfaction.
- Accurately processed transactions and performed data entry tasks.
- Used problem-solving skills to determine charges and arrange billing for services requested.
Education
Master of Science - Management
UNIVERSITY OF NIAGARA FALLS
Niagara Falls, ON04-2026
Associate of Applied Science - Business Analytics
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2024
Bachelor of Science - Economics
Federal University of Technology Akure
AKURE,NG11-2021
Skills
- Customer Relationship Management
- Strong Communication and Collaboration Skills
- Proficient in Microsoft Office Suite
- Familiarity with Digital Tools and Applications
- Data Analysis and Financial Reporting
- Problem-Solving and Conflict Resolution
- Risk Management
Languages
English
Full Professional
YORUBA
Native or Bilingual
French
Elementary
Certification
- National Youth Service Certificate (NYSC), 2023
- Business Analytics Certification
Software
Tableau, Power BI
Google Workspace (Docs, Sheets, Slides)
SQL, Sage Accounting Software
CRM Tools (eg, Salesforce, HubSpot)
Timeline
Customer Support Specialist
WEVI SYNC
11.2023 - 04.2024
Human Resources Intern
Tropical Natural Limited
01.2023 - 04.2023
Customer Service Representative
Ar-rachid Ventures Limited
01.2020 - 01.2021
- National Youth Service Certificate (NYSC), 2023
- Business Analytics Certification
Master of Science - Management
UNIVERSITY OF NIAGARA FALLS
Associate of Applied Science - Business Analytics
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Economics
Federal University of Technology Akure
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