Abibatou Diop
Scarborough,Canada
Summary
Bilingual Help Desk Technician with strong knowledge in Networking and Active Directory, Linux, troubleshooting and customer support. Proven ability to analyze and resolve IT issues in a timely manner. Designed and implemented multi-sites and multi-domain Active Directory infrastructure.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician
College Boreal
10.2023 - Current
- Provided technical support to end-users, resolving hardware and software issues promptly
- Managed service requests, maintained records, and ensured adherence to security policies
- Collaborated with IT team to improve infrastructure and deliver exceptional customer service.
Office IT Internship
Future Group Company
02.2020 - 03.2021
- Provided technical support for office hardware and software
- Installed and configured software applications, while offering customer support
- Maintained documentation, managed inventory, and promoted cross-functional collaboration for enhanced customer experiences.
Education
Computer Systems Technician -
Collège Boréal
04.2024
Degree in Computerized Organization Management -
University Iba Der Thiam de Thies
01.2019
High School Diploma -
High School Private of Aimée Césaire
Saint-Louis, Senegal01.2015
Skills
- Reliable and fast learner
- Solution oriented & proven problem solver
- Ability to work in a fast-paced environment and juggle different priorities
- Customer Service
- Active listener and team player
- Bilingual IT Help Desk Technician
- Active Directory Users administration
- Install and configure Active Directory on Windows Server 2022
- Windows 7/10/11 support
- Office 365 suite (Word, Excel, PowerPoint, Outlook)
- Experience with Ticketing system
- Azure Cloud: Deploy Virtual Machines
- Configure Virtual Networks and subnets
- LAN Aptitude (TCP/IP stack) / IP addressing, DNS, DHCP
- Cisco Network Hardware/Software: L2: Switching, VLAN, Trunk, EtherChannel, STP, L3: Routing, OSPF, HSRP, EIGRP, Static Route, Cisco IP Phones 7941, Cisco Router 4321, 2800 series,
- Windows Server 2019/2022 / Active Directory
- Intermediate Linux Ubuntu/CentOS, schedule Cron jobs
- MySQL Backup and Restore process
- String scripting skills (PowerShell & Python)
- Virtualization technologies: VMware, Docker / Kubernetes
Languages
English
Full Professional
French
Native or Bilingual
References
Available upon request
Timeline
IT Help Desk Technician
College Boreal
10.2023 - Current
Office IT Internship
Future Group Company
02.2020 - 03.2021
Computer Systems Technician -
Collège Boréal
Degree in Computerized Organization Management -
University Iba Der Thiam de Thies
High School Diploma -
High School Private of Aimée Césaire
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