ABIADE OGUNTELURE
Scarborough,Ontario
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Parkview Manor
scarborough, Ontario
09.2023 - Current
- Performed research to collect and record industry data.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Answer phone, take messages, check voicemail.
- Maintaining tracker/calendars.
- Email Management: Check email multiple times per day & follow-up accordingly.
- Schedule and co-ordinate team meetings; take minutes and distribute appropriately.
- Team support: Navigate requests from team.
- Event/Course registration for team.
- Database management (client contacts, etc)
- File management and project tracking.
- Update and maintain company website
- Produce monthly newsletter.
- General office administrative tasks
IT System Administrator
Ministry Of Agriculture, Resources And Rural Deve
09.2022 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
Customer Service Representative
First Bank Of Nigeria
Nigeria, Ondo
02.2018 - 07.2022
- Sought ways to improve processes and services provided.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Updated account information to maintain customer records.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Tracked customer service cases and updated service software with customer information.
Education
Diploma - Cyber Security
Seneca College of Applied Arts And Technology
North York, ON04.2024
Master of Science - Computer Programming in Agriculture
Federal University of Technology Akure
Nigeria07.2018
Bachelor of Arts - Agricultural Economics And Farm Management
Bowen University
Nigeria07.2014
Skills
- Staff Management
- Multitasking Abilities
- Excellent Communication
- Self Motivation
- Excel spreadsheets
- Microsoft Office
- Interpersonal Skills
- Report Generation
- Project Planning
- Cultural Awareness
Languages
English
Full Professional
Certification
1. Introduction to CIP Program
2. CCNA IP and Subnetting certification
3. Advanced Diploma in computer networks and internet protocol certification
Timeline
Administrative Assistant
Parkview Manor
09.2023 - Current
IT System Administrator
Ministry Of Agriculture, Resources And Rural Deve
09.2022 - 08.2023
Customer Service Representative
First Bank Of Nigeria
02.2018 - 07.2022
Diploma - Cyber Security
Seneca College of Applied Arts And Technology
Master of Science - Computer Programming in Agriculture
Federal University of Technology Akure
Bachelor of Arts - Agricultural Economics And Farm Management
Bowen University
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