Abhisikta Kumar
Surrey,BC
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in CRM software, with friendly and decisive approach to resolving challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Admin
Re/Max All Points, Coquitlam
12.2023 - Current
- Currently contributing to efficient office operations and customer service as a Front Desk Admin.
- Improved office organization by implementing effective filing systems and document management practices.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
Construction Safety Officer/First Aid Responder
Broadway Subway Project Corporation
02.2023 - Current
- Provided ongoing guidance and support for employees working at heights, ensuring proper fall protection measures were consistently employed.
- Maintained safe and healthful job site while meeting or exceeding standard safety policies.
- Collaborated with project managers to integrate safety protocols into daily operations, promoting a culture of safety awareness.
- Served as liaison between management and employees for all matters related to construction site health and safety concerns.
- Regularly reviewed and updated company''s safety policies in accordance with industry standards and federal regulations.
- Managed safety documentation, ensuring accurate records were maintained for audits and regulatory purposes.
- Liaised with regulatory agencies such as OSHA during inspections to demonstrate adherence to applicable laws and regulations.
- Conducted thorough accident investigations to determine root causes and prevent future occurrences.
- Enhanced construction safety by implementing rigorous site inspections and hazard assessments.
- Coordinated first aid supplies replenishment on-site, ensuring adequate medical resources were available when needed.
- Implemented emergency response plans to effectively address and manage unforeseen events or accidents on the job site.
- Provided on-site safety supervision during high-risk construction activities, minimizing potential hazards.
Store Helper
Dad's Donair
08.2022 - 01.2023
Kitchen Helper
Fraserpizza.com
07.2022 - 08.2022
Inside Sales Daily Rounds
[Previous Company]
12.2018 - 06.2022
- Consistently met monthly and annual sales targets, exceeding the organization's yearly goals
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Increased sales leads by proactively contacting prospective clients and providing product information.
- Conducted market research to identify emerging trends, analyze competitor strategies, and stay informed about industry developments.
- Generated reports on sales activities using Excel spreadsheets for analysis at monthly management meetings.
- Negotiated pricing structures with clients to maximize profitability while maintaining competitiveness in the marketplace.
- Optimized communication channels within the organization by developing a standardized system for tracking correspondence between inside sales staff members.
- Spearheaded the implementation of a new CRM system to streamline lead tracking and improve overall team efficiency.
- Used CRM software to maintain detailed contact logs and account records.
Vendor Contact Management
Amazon Development India
04.2017 - 12.2018
- Managed Amazon.com and Amazon.ca portals, specializing in the Catalogue team
- Successfully troubleshooted website issues, enhancing the overall user experience
- Answered questions and assisted customers with item selection and location.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
- Trained junior and cross team members on best practices for managing vendor relationships and monitoring contract compliance.
Education
MBA - Business Administration
University Canada West
Vancouver, BC07.2024
Bachelor of Arts - Communicative English
Calcutta University
Kolkata, India08.2015
Skills
SEO Auditing
Competitor research (SEMrush, Ubersuggest, Keyword tool, Ahrefs)
CRM Zoho
Canva
Offsite SEO
Email marketing
Content marketing
- Team Management
- Mentorship
- Inside Sales Strategy Designing
- Cultural Intervention Strategies
Canada Experiences
- Active Safety Management, 02/01/23, Present
- Admin, Remax All Points, 12/01/23, Present
Part Time Jobs
- Kitchen Helper, Fraserpizza.com, 07/01/22, 08/01/22
- Store Helper, Dad's Donair, 08/01/22, 01/01/23
Education Certifications
- MBA (Master's in Business Administration), University Canada West, 07/01/24
- OFA Level 3 Certified, Metro Safety Training
- Bachelor's Degree in Communicative English, Calcutta University, 2015
- Certificate in Functional English
- Certificate Course in Stress Management and Life Skill Development (Psychological Counseling)
- Co-Author of International Anthology (Poetic Vibes Only)
Tools Skills
- SEO Auditing
- Competitor research
- SEMrush
- Ubersuggest
- Keyword tool
- Ahrefs
- CRM Zoho
- Canva
- Offsite SEO
- Email marketing
- Content marketing
Availability
Open to relocation and actively seeking full-time opportunities in Canada, mainly Vancouver mainland. Currently located at Surrey, British Columbia and will be shifting as per job location.
Languages
English
Native or Bilingual
Certification
Occupational First Aid (Level 3) - Expiry - Feb 2026
Timeline
Front Desk Admin
Re/Max All Points, Coquitlam
12.2023 - Current
Construction Safety Officer/First Aid Responder
Broadway Subway Project Corporation
02.2023 - Current
Store Helper
Dad's Donair
08.2022 - 01.2023
Kitchen Helper
Fraserpizza.com
07.2022 - 08.2022
Inside Sales Daily Rounds
[Previous Company]
12.2018 - 06.2022
Vendor Contact Management
Amazon Development India
04.2017 - 12.2018
MBA - Business Administration
University Canada West
Bachelor of Arts - Communicative English
Calcutta University