Abhishek Kumar Tripathi

Customer Success Manager with over 6 years of experience in Personal & Commercial Banking, Fraud Investigations, and Hotel & Resort. Adept at driving customer satisfaction and loyalty by providing expert guidance and tailored solutions in fast-paced environments. Proven ability to foster strong client relationships, manage escalations, and exceed business growth targets. Highly skilled in cross-selling, upselling, and collaborating with internal teams to meet organizational goals. Expertise in process improvement, risk mitigation, and operational excellence, particularly within the financial services industry.

• Increased cross-sell revenue by 18% through personalized financial solutions, aligning customer needs with targeted banking products.
• Achieved 98% compliance accuracy during internal audits by enhancing regulatory adherence processes and proactively identifying risk areas.
• Drove a 20% increase in customer retention at American Express through proactive engagement and upselling strategies.
• Reduced fraud incidents by 15% and improved compliance across accounts through strategic fraud detection initiatives.
• Led cross-functional initiatives at Simply Smart Home, improving first-call resolution by 30% and enhancing customer satisfaction scores by 12%.
• Successfully increased hotel revenue by 15% at The Rex Hotel through optimized operations and targeted marketing strategies.
• Recognized as a top performer at Byjus, driving a 29% increase in sales through effective team leadership and product knowledge training.