Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Profilesummary - Summary
Languages
Work Availability
Interests
Timeline
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Abhishek Devanand Rao

Mississauga,Canada

Summary

Experienced Business Analyst with 5 years of experience seeking career opportunities. 8 years of Quality Assurance Lead experience in the banking industry, specializing in retail and corporate sectors. Also, have 3 years of product development experience. Eager to leverage expertise and skills to contribute to a dynamic organization that values innovation and growth.

Overview

18
18
years of professional experience
2
2
Certification

Work History

Business Analyst - Finacle Core Banking - Deposits

Infosys Ltd.
07.2024 - Current
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Increased resource efficiency by analyzing detailed business requirements.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.

Business Analyst

Finacle Online Banking & Alert Implementation
Toronto, Ontario
07.2019 - 06.2024
  • Functional Lead with experience from conception to execution, collaborating with internal teams and third-party Systems Integrators
  • Defined business requirements aligned with company strategy and managed requirements throughout the SDLC
  • Led customer engagements with top enterprise customers, delivering impactful strategies and business cases
  • Collaborated with teams to ensure long-term, standardized solutions
  • Coordinated with business partners for data mapping and provisioning requirements
  • Performed production data analytics on alerts delivered to corporate clients, identifying customer patterns and trends

Quality Assurance Lead

Online & Mobile Banking Implementation
01.2016 - 06.2019
  • Served as a Test SME for cost and resource estimation and reviewed requirement specifications
  • Implemented and followed process improvement strategies to maximize operational efficiency
  • Drove execution phases including QA, UAT, and Certification Testing
  • Enhanced test processes through root cause analysis on defect density and provided recommendations for future test strategies
  • Improved training effectiveness through regular team updates, maintaining registers for production issues and datasets, and creating training documents

Product Lead

Online Banking Product Testing
11.2010 - 10.2015
  • Managed and executed release test plans, oversaw resource management, reviewed requirements, and led test execution
  • Provided support to implementation teams and led a 15-member team across multiple locations

Software Developer

Tech. Mahindra Ltd.
Bangalore, Karnataka
06.2007 - 11.2010
  • Worked as a software programmer, using , VC++, C# .NET for software installation and validation
  • Collaborated with Management and Sales teams to leverage in-house software testing skills for new Telecom projects

Education

Computer Science

Vidya Vardhaka College of Engg.
Mysore, India
06-2007

Skills

  • Process Governance
  • Risk Mitigation
  • Requirement Gathering and Analysis
  • Data Analysis
  • Reporting
  • System Analysis
  • MySQL
  • Decision-making
  • Problem-solving
  • Customer needs assessment

Accomplishments

  • Management - Directed marketing team of 12 direct reports.Supervised creation of marketing strategies/plans and ensured operations were within budget constraint

Certification

  • CCBA
  • ECBA
  • ISTQB Foundation
  • PRINCE2 Practitioner
  • IIBA Certified Business Analyst

Profilesummary - Summary

A seasoned talent having 3+ years of experience in Business Analysis, looking for better career opportunities. Quality Assurance Experience: 8 Years in Banking (Retail and Corporate). Product Development Experience: 3 Years.

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Think different

Music

Walks

Travel

Timeline

Business Analyst - Finacle Core Banking - Deposits

Infosys Ltd.
07.2024 - Current

Business Analyst

Finacle Online Banking & Alert Implementation
07.2019 - 06.2024

Quality Assurance Lead

Online & Mobile Banking Implementation
01.2016 - 06.2019

Product Lead

Online Banking Product Testing
11.2010 - 10.2015

Software Developer

Tech. Mahindra Ltd.
06.2007 - 11.2010

Computer Science

Vidya Vardhaka College of Engg.

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Abhishek Devanand Rao