Abhishek Venugopala
Brampton,ON
Summary
- Diploma Graduate Certificate in Supply chain management and International business management from Seneca College
- Custom reporting exposure from previous courses and Work experience
- Inclusive knowledge in Calculating freight charges for Land, Air, and Marine Transportation
- 2 years of warehouse experience.
- Demonstrates excellent interpersonal skills developed over 3+ years of work experience
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Lululemon
08.2022 - Current
- Organized warehouse design to maximize space for stock while allowing for high-volume traffic zones.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink-wrap machines and conveyor systems.
- Received deliveries, scanned packages and updated orders in internal database.
- Collected stock location orders and printed requests to maintain inventory control.
- Provided assistance with monthly physical inventories as needed.
Customer Service Engineer
Concentri(Microsoft)Process
01.2021 - 12.2021
- Assisted customers with product inquiries, order status updates, and returns processing
- Conducted follow-up calls and surveys to gather feedback and improve service quality
- Achieved a 20% reduction in customer wait times through process optimization
- Maintained an average of 90% accuracy in resolving customer issues on the first contact
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
Customer Service Representative
Cure.Fit
03.2020 - 12.2020
- Respond to customer inquiries via phone, email, and chat, maintaining a 95% first-call resolution rate
- Document customer interactions and case details accurately in the CRM system
- Collaborate with cross-functional teams to resolve complex customer issues and escalations
- Consistently achieve a customer satisfaction rating of 95% or higher through attentive and personalized service
- Handled customer inquiries and suggestions courteously and professionally.
Education
Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
North York, ON11.2023
Graduate Certificate - Supply Chain Management
Seneca College of Applied Arts And Technology
North York, ON12.2022
Bachelors of Computer Applications - Computer Science
T.John College
Bangalore,India11.2020
Skills
- Ability to Work in Team
- Strong attention to detail
- Leadership and Team Building
- Ability to multitask, prioritize tasks, and manage time efficiently
- Customer Service Skills
- Excellent Communication Skills
- Marketing Strategies
- Inventory Counting
- Freight Labeling
- Order Picking
- Shipping and Receiving
- Warehouse Operations
- Logistics
Accomplishments
- Received promotion to SME within 4 months
- Received certification in SAP/ERP
- Received Certificate of Distinction For a capstone program collaborated with Peel Region and Seneca
- Graduated my programs with High honors
- Shortlisted in President Honors awards
- Recognized for leadership roles in the warehouse
Timeline
Warehouse Associate
Lululemon
08.2022 - Current
Customer Service Engineer
Concentri(Microsoft)Process
01.2021 - 12.2021
Customer Service Representative
Cure.Fit
03.2020 - 12.2020
Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
Graduate Certificate - Supply Chain Management
Seneca College of Applied Arts And Technology
Bachelors of Computer Applications - Computer Science
T.John College