Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Abhishek Venugopala

Brampton,ON

Summary

  • Diploma Graduate Certificate in Supply chain management and International business management from Seneca College
  • Custom reporting exposure from previous courses and Work experience
  • Inclusive knowledge in Calculating freight charges for Land, Air, and Marine Transportation
  • 2 years of warehouse experience.
  • Demonstrates excellent interpersonal skills developed over 3+ years of work experience

Overview

4
4
years of professional experience

Work History

Warehouse Associate

Lululemon
08.2022 - Current
  • Organized warehouse design to maximize space for stock while allowing for high-volume traffic zones.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink-wrap machines and conveyor systems.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Collected stock location orders and printed requests to maintain inventory control.
  • Provided assistance with monthly physical inventories as needed.

Customer Service Engineer

Concentri(Microsoft)Process
01.2021 - 12.2021
  • Assisted customers with product inquiries, order status updates, and returns processing
  • Conducted follow-up calls and surveys to gather feedback and improve service quality
  • Achieved a 20% reduction in customer wait times through process optimization
  • Maintained an average of 90% accuracy in resolving customer issues on the first contact
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.

Customer Service Representative

Cure.Fit
03.2020 - 12.2020
  • Respond to customer inquiries via phone, email, and chat, maintaining a 95% first-call resolution rate
  • Document customer interactions and case details accurately in the CRM system
  • Collaborate with cross-functional teams to resolve complex customer issues and escalations
  • Consistently achieve a customer satisfaction rating of 95% or higher through attentive and personalized service
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Graduate Certificate - International Business Management

Seneca College of Applied Arts And Technology
North York, ON
11.2023

Graduate Certificate - Supply Chain Management

Seneca College of Applied Arts And Technology
North York, ON
12.2022

Bachelors of Computer Applications - Computer Science

T.John College
Bangalore,India
11.2020

Skills

  • Ability to Work in Team
  • Strong attention to detail
  • Leadership and Team Building
  • Ability to multitask, prioritize tasks, and manage time efficiently
  • Customer Service Skills
  • Excellent Communication Skills
  • Marketing Strategies
  • Inventory Counting
  • Freight Labeling
  • Order Picking
  • Shipping and Receiving
  • Warehouse Operations
  • Logistics

Websites

Accomplishments

  • Received promotion to SME within 4 months
  • Received certification in SAP/ERP
  • Received Certificate of Distinction For a capstone program collaborated with Peel Region and Seneca
  • Graduated my programs with High honors
  • Shortlisted in President Honors awards
  • Recognized for leadership roles in the warehouse

Timeline

Warehouse Associate

Lululemon
08.2022 - Current

Customer Service Engineer

Concentri(Microsoft)Process
01.2021 - 12.2021

Customer Service Representative

Cure.Fit
03.2020 - 12.2020

Graduate Certificate - International Business Management

Seneca College of Applied Arts And Technology

Graduate Certificate - Supply Chain Management

Seneca College of Applied Arts And Technology

Bachelors of Computer Applications - Computer Science

T.John College

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Abhishek Venugopala