Abhishek Venugopala
Brampton,ON
Summary
- Professional with 2 years of customer service experience
- Holds an advanced diploma in Supply chain management and International business management from Seneca College
- Demonstrates excellent interpersonal skills developed over 3+ years of work experience
- Proven ability in team building and working independently with minimal supervision
- Combines 2 years of customer service expertise with 1.5 years of warehouse and customs-related experience.
Overview
4
4
years of professional experience
Work History
Database Administrator Support
Lululemon
Mississauga, ON
08.2022 - Current
- Database Management: Implement and maintain databases for efficient warehouse operations, ensuring data accuracy and security.
- Inventory Control: Develop and manage inventory control systems, maintaining real-time accuracy in records.
- Order Processing: Integrate customer order information into the database, collaborating for streamlined processing.
- Data Analysis: Analyze warehouse and order data to provide strategic insights for decision-making.
- Invoicing and Billing: Manage invoicing systems, ensuring accurate and timely billing, and resolving discrepancies.
- Custom Reporting: Create tailored reports on inventory, order fulfilment, and invoicing performance.
- Data Security: Implement measures to secure sensitive warehouse and invoicing data.
- Continuous Improvement: Identify opportunities for process improvement and automation, staying updated on industry best practices.
Customer Service Engineer
Concentri(Microsoft)Process
Bangalore,India
01.2021 - 12.2021
- Assisted customers with product inquiries, order status updates, and returns processing
- Conducted follow-up calls and surveys to gather feedback and improve service quality
- Acted as a subject matter expert, providing training and guidance to new team members
- Achieved a 20% reduction in customer wait times through process optimization
- Maintained an average of 90% accuracy in resolving customer issues on the first contact
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Cure.Fit
Bangalore,India
03.2020 - 12.2020
- Respond to customer inquiries via phone, email, and chat, maintaining a 95% first-call resolution rate
- Document customer interactions and case details accurately in the CRM system
- Identify opportunities to upsell or cross-sell products and services, resulting in a 20% increase in revenue
- Collaborate with cross-functional teams to resolve complex customer issues and escalations
- Consistently achieve a customer satisfaction rating of 95% or higher through attentive and personalized service
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
North York, ON12.2023
Graduate Certificate - Supply Chain Management
Seneca College of Applied Arts And Technology
North York, ON12.2022
Bachelors of Computer Applications - Computer Science
T.John College
Bangalore,India11.2020
Skills
- Ability to Work in Team
- Leadership
- Adaptability
- Time Management Skills
- Customer Service Skills
- Troubleshooting Skills
- Multitasking Skills
- Excellent Communication Skills
- Marketing Strategies
Accomplishments
- Received promotion to SME within 4 months
- Received certification in SAP/ERP
- Received Certificate of Distinction For a capstone program collaborated with Peel Region and Seneca
- Graduated my programs with High honors
- Shortlisted in President Honors awards
- Recognised for leadership roles in the warehouse
Languages
English
Full Professional
Timeline
Database Administrator Support
Lululemon
08.2022 - Current
Customer Service Engineer
Concentri(Microsoft)Process
01.2021 - 12.2021
Customer Service Representative
Cure.Fit
03.2020 - 12.2020
Graduate Certificate - International Business Management
Seneca College of Applied Arts And Technology
Graduate Certificate - Supply Chain Management
Seneca College of Applied Arts And Technology
Bachelors of Computer Applications - Computer Science
T.John College