Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic
Abhishek Venugopala

Abhishek Venugopala

Brampton,ON

Summary

  • Professional with 2 years of customer service experience
  • Holds an advanced diploma in Supply chain management and International business management from Seneca College
  • Demonstrates excellent interpersonal skills developed over 3+ years of work experience
  • Proven ability in team building and working independently with minimal supervision
  • Combines 2 years of customer service expertise with 1.5 years of warehouse and customs-related experience.

Overview

4
4
years of professional experience

Work History

Database Administrator Support

Lululemon
08.2022 - Current
  • Database Management: Implement and maintain databases for efficient warehouse operations, ensuring data accuracy and security.
  • Inventory Control: Develop and manage inventory control systems, maintaining real-time accuracy in records.
  • Order Processing: Integrate customer order information into the database, collaborating for streamlined processing.
  • Data Analysis: Analyze warehouse and order data to provide strategic insights for decision-making.
  • Invoicing and Billing: Manage invoicing systems, ensuring accurate and timely billing, and resolving discrepancies.
  • Custom Reporting: Create tailored reports on inventory, order fulfilment, and invoicing performance.
  • Data Security: Implement measures to secure sensitive warehouse and invoicing data.
  • Continuous Improvement: Identify opportunities for process improvement and automation, staying updated on industry best practices.

Customer Service Engineer

Concentri(Microsoft)Process
01.2021 - 12.2021
  • Assisted customers with product inquiries, order status updates, and returns processing
  • Conducted follow-up calls and surveys to gather feedback and improve service quality
  • Acted as a subject matter expert, providing training and guidance to new team members
  • Achieved a 20% reduction in customer wait times through process optimization
  • Maintained an average of 90% accuracy in resolving customer issues on the first contact
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Cure.Fit
03.2020 - 12.2020
  • Respond to customer inquiries via phone, email, and chat, maintaining a 95% first-call resolution rate
  • Document customer interactions and case details accurately in the CRM system
  • Identify opportunities to upsell or cross-sell products and services, resulting in a 20% increase in revenue
  • Collaborate with cross-functional teams to resolve complex customer issues and escalations
  • Consistently achieve a customer satisfaction rating of 95% or higher through attentive and personalized service
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Graduate Certificate - International Business Management

Seneca College of Applied Arts And Technology
North York, ON
12.2023

Graduate Certificate - Supply Chain Management

Seneca College of Applied Arts And Technology
North York, ON
12.2022

Bachelors of Computer Applications - Computer Science

T.John College
Bangalore,India
11.2020

Skills

  • Ability to Work in Team
  • Leadership
  • Adaptability
  • Time Management Skills
  • Customer Service Skills
  • Troubleshooting Skills
  • Multitasking Skills
  • Excellent Communication Skills
  • Marketing Strategies

Websites

Accomplishments

  • Received promotion to SME within 4 months
  • Received certification in SAP/ERP
  • Received Certificate of Distinction For a capstone program collaborated with Peel Region and Seneca
  • Graduated my programs with High honors
  • Shortlisted in President Honors awards
  • Recognised for leadership roles in the warehouse

Languages

English
Full Professional

Timeline

Database Administrator Support

Lululemon
08.2022 - Current

Customer Service Engineer

Concentri(Microsoft)Process
01.2021 - 12.2021

Customer Service Representative

Cure.Fit
03.2020 - 12.2020

Graduate Certificate - International Business Management

Seneca College of Applied Arts And Technology

Graduate Certificate - Supply Chain Management

Seneca College of Applied Arts And Technology

Bachelors of Computer Applications - Computer Science

T.John College

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Abhishek Venugopala