Abhishek Vashisht
Bonnyville,AB
Summary
A Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
McDonald's
06.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Crew Member
McDonald's
05.2023 - 05.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Supervisor
Shell Gas Station
04.2021 - 04.2023
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
- Engaged associates in daily operations through open communication and upbeat team meetings.
Customer Service Representative
Shell Gas Station
04.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Crew member
McDonalds
09.2019 - 03.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Maintenance
McDonalds
04.2019 - 08.2019
Kitchen Helper
Salt and pepper
01.2019 - 04.2019
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
IELTS Trainer
Science era coaching center
09.2018 - 12.2018
- Teaching student English language
- Taking test from time to time
- Recording their performance
- Give coaching to get good band score in IELTS.
Distributor
Idea networking
01.2018 - 11.2018
- Maintaining recharge balance for retailers
- Activating new connections
- Solving customer's problems.
Customer service and maintenance
Download world
01.2018 - 08.2018
- Selling phone accessories like headphones, chargers, guards, back covers etc
- Providing customer service
- Doing top-up (recharge) for customers
- Selling mobile phone
- Offering services like laminating phone, printing and sending money to other banks.
Business developer
Wedabout
06.2016 - 11.2016
- Searching for new vendors
- Adding new vendors in the app with details
- Creating every record with details on MS-office
- Training new interns.
Education
Bachelor of Science - Petroleum Engineering
SAIT
Calgary, AB12.2020
Bachelors of Technology - Mechanical Engineering -
Punjab technical university
01.2018
Diploma in Mechanical Engineering -
Pt. J.R Government Polytechnic college
01.2014
Skills
- Ability to provide outstanding customer service
- Effective communication skills
- Schedule Development
- Good teaching skills
- Quick learner
- Ability to fit in any field of work
- Business Development
- Inventory Control
- Strategic Planning
Certification
- TDG, 10/22/2022
- WHIMS, 10/29/2019
Volunteer Coops
- Quality Manager, SKH metals limited, Gurugram, India, 6 months, Check the quality of fuel tanks, Run leaking test on the fuel tanks, Inspect the work environment, Make sure workers doing their job as required
- Lathe Machine Operator, Paul and sons, Punjab, India, 6 weeks, Run the lathe machine, Worked on different projects of the company, Packing the product made
- Automobile Mechanic, Cargo Motors, Punjab, India, 6 weeks, Changing engine oil, air filter, oil filter, Checking for any other issues that could occur and fix them, Doing the alignment of wheels, Changing parts like brake pads, clutch plates and tires
Licenses
- TDG, 10/22/2022
- WHIMS, 10/29/2019
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Supervisor
McDonald's
06.2023 - Current
Crew Member
McDonald's
05.2023 - 05.2023
Supervisor
Shell Gas Station
04.2021 - 04.2023
Customer Service Representative
Shell Gas Station
04.2020 - 03.2021
Crew member
McDonalds
09.2019 - 03.2020
Maintenance
McDonalds
04.2019 - 08.2019
Kitchen Helper
Salt and pepper
01.2019 - 04.2019
IELTS Trainer
Science era coaching center
09.2018 - 12.2018
Distributor
Idea networking
01.2018 - 11.2018
Customer service and maintenance
Download world
01.2018 - 08.2018
Business developer
Wedabout
06.2016 - 11.2016
Bachelor of Science - Petroleum Engineering
SAIT
Bachelors of Technology - Mechanical Engineering -
Punjab technical university
Diploma in Mechanical Engineering -
Pt. J.R Government Polytechnic college
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