Summary
Overview
Work History
Education
Skills
Disclaimer
Honorsandachievements
Languages
Timeline
Generic

Abhishek Tiwari

Etobicoke,Canada

Summary

I am a sales expert with more than 12 years of experience in International Holidays Procurement and MICE sales. I carried out direct marketing efforts, created service proposals, and found and contacted new prospects. Along with maintaining sales activity data, I took part in the process of product performance enhancement. I collaborated with corporate clients for MICE requirements as an Assistant Manager at JTB India Pvt Ltd. I also negotiated with suppliers and hotels and built and maintained connections with a variety of providers. In my past positions, I also developed project management skills by supervising duties including processing precise end-to-end service, collaborating with branch managers and offices, and monitoring sales figures.

Professional catering expert with knack for elevating dining experiences and delivering exceptional hospitality. Deep understanding of menu planning, vendor management, and event coordination, ensuring seamless service from start to finish. Proven ability to foster collaboration and adapt to dynamic event needs, consistently achieving remarkable results. Well-versed in food safety standards and customer relationship management. Knowledgeable [Desired Position] with wealth of experience in overseeing catering operations and ensuring high-quality service delivery. Proven success in managing large-scale events, streamlining processes, and enhancing customer satisfaction. Demonstrated leadership and organizational skills in coordinating teams and executing events smoothly.

Overview

14
14
years of professional experience

Work History

Catering Manager

Canadian Forces College
06.2023 - Current
  • Supervise hourly kitchen associates, including interviewing, scheduling, payroll, training, counselling, participating in reviews and recommending disciplinary action
  • Efficiently prepare high-quality food items according to standardized recipes to meet production, delivery and service schedules
  • Maintain appropriate budgetary and cost controls and provide operational reports to the District Manager as required
  • Receive and inspect product and supplies for quality and quantity to ensure appropriate inventory
  • Ensure proper presentation, food quality, portion control and maintenance of proper serving temperatures
  • Develop and implement a cleaning schedule for the food services department, including the maintenance and cleaning of kitchen equipment, and general cleaning of the dining room and kitchen
  • Procure goods and services by identifying, evaluating, and selecting suppliers, negotiating favorable contracts, and implementing cost-saving measures while ensuring timely delivery and maintaining quality standards

Event Coordinator

Instawork
01.2022 - 06.2023
  • Collaborate with clients or event planners for menu planning
  • Coordinate with other event departments and staff
  • Oversee food preparation, cooking, and presentation for events
  • Showcase culinary creativity and create visually appealing dishes
  • Adapt to different locations and environments for off-site events
  • Maintain a high level of efficiency and timeliness during events

Manager–Mice Sales & Procurement International Holidays

Goomo India
02.2020 - 01.2021
  • Prepared service proposals and met with customers
  • Identified and approached new corporate and leisure clients
  • Presented the company’s product portfolio and created new accounts
  • Represented the company at corporate and promotional events
  • Prepared sales action plans and schedules
  • Planned and conducted direct marketing activities
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Assistant Manager–Mice Sales & Procurement International Holidays

JTB India Pvt Ltd.
12.2018 - 01.2020
  • Designing proposals & prepare costing within the client budget
  • Coordinating with corporate for Mice Requirement
  • Interaction, Coordination and Negotiation with the suppliers, hotels and agents for all product related jobs
  • Coordinating with international vendors, hotels, restaurant & Event venue etc
  • Arranging event services for Gala dinner & Conference
  • Develop and maintain good working relations with various suppliers
  • Develop strong internal working relationships with all departments
  • Finding new prospects and potential corporate and individual buyers
  • Maintaining Relationship with potential corporates
  • Interaction with the Client Organization and present Product Demonstration for Large Mice Groups

Sr. Consultant –Mice Sales & Contracting International Holidays

dnata Emirates Group
09.2016 - 12.2018
  • Designing proposals & prepare costing within the client budget
  • Coordinating with corporate for group travel operations
  • Arranging event services for Gala dinner & Conference
  • Interaction, Coordination and Negotiation with the suppliers, hotels and agents for group travel processing
  • Interaction with Embassy & Tourism board
  • Finding new prospects and potential corporate and individual buyers
  • Maintaining Relationship with potential corporates
  • Interaction with the Client Organization and present Product Demonstration for Large Mice Groups

Sr. Executive –Group Operations Outbound Packages

Yatra.com
11.2013 - 08.2016
  • Working for post sales activities for a team of 45 members which includes Ticket Issuance, Availability check, Visa processing, preparing itinerary, issuance of vouchers and costing for FIT and GIT tours
  • Co-ordination with vendor of Europe, Dubai, Singapore, Malaysia, Thailand, Mauritius, Bali, and Maldives for hotel availability checks confirmations and negotiation on Quote
  • Handling customer escalations and providing resolutions
  • Working on Amadeus for checking airline availabilities, holding airline seats, Tickets cancellation etc
  • Visa Assistance
  • Up selling and cross selling of Sightseeing tours, hotel upgrades for increasing profitability
  • Conducting Training for new executive regarding products and operational tips etc

Kitchen Executive

Taj Mahal Hotel New Delhi
11.2010 - 06.2013
  • Menu planning and creation
  • Food preparation, cooking, and presentation
  • Ensuring food safety and sanitation practices
  • Managing inventory and controlling costs
  • Collaborating with other departments within the hotel
  • Developing innovative menus and dishes
  • Planning and executing special events and catering services
  • Maintaining quality control standards

Education

Supply Chain Management & Project Management -

Canadore College
North Bay, ON
01.2022

Bachelor of Hotel Management -

Devi Ahilya University
INDIA
01.2011

Skills

  • Vendor Management
  • Strategic sales knowledge
  • Exceptional Negotiation skills
  • Project Management
  • Quality assurance and control
  • Exceptional communication skills
  • Procurement
  • Account Management
  • Supply Chain & Logistics
  • Inventory Management
  • Culinary Expertise
  • Team Leadership
  • Food Safety Certification

Disclaimer

I do hereby declare that the information given above is true to the best of my knowledge and I am responsible for any discrepancy happens in it.

Honorsandachievements

  • Performer Award in Product Knowledge outbound (2014-2015).
  • Event Managed in Multiple countries (Amsterdam, Budapest, Dubai, Thailand, Tashkent, Istanbul, Bali, Singapore, Kuala Lumpur, Colombo).
  • Received numerous letters of recommendation, and appreciation from customers, and Management.
  • Cracked Internal Job Posting and joined outbound product.
  • Elected as a House Vice Captain for consecutive years from 2004 – 2006.
  • Awarded for the Best Skit at School level 2004-05.
  • Won the inter college cricket Match 2007.
  • Successfully organized & executed Food festival and cultural shows in college.

Languages

English
Full Professional

Timeline

Catering Manager

Canadian Forces College
06.2023 - Current

Event Coordinator

Instawork
01.2022 - 06.2023

Manager–Mice Sales & Procurement International Holidays

Goomo India
02.2020 - 01.2021

Assistant Manager–Mice Sales & Procurement International Holidays

JTB India Pvt Ltd.
12.2018 - 01.2020

Sr. Consultant –Mice Sales & Contracting International Holidays

dnata Emirates Group
09.2016 - 12.2018

Sr. Executive –Group Operations Outbound Packages

Yatra.com
11.2013 - 08.2016

Kitchen Executive

Taj Mahal Hotel New Delhi
11.2010 - 06.2013

Supply Chain Management & Project Management -

Canadore College

Bachelor of Hotel Management -

Devi Ahilya University
Abhishek Tiwari