Abhishek Thakur
Brampton,ON
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with a solid understanding of scheduling actions, adjusting routes, and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
Dispatcher Coordinator
Morneau Transport
09.2023 - Current
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Resolved conflicts between service providers or customers diplomatically to maintain positive relationships.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
Team Leader, Logistics
Morneau Transport
03.2022 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained database systems to track and analyze operational data.
- Frequently inspected warehouse area to verify proper equipment operation.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Coordinated dispatching of over 30 drivers to accomplish daily delivery requirements.
Certified Forklift Operator
Morneau Transport
09.2021 - 03.2022
- Improved warehouse efficiency by expertly operating forklifts and pallet jacks to transport materials.
- Enhanced safety protocols by conducting daily equipment inspections and reporting any issues promptly.
- Optimized storage space by strategically organizing inventory according to size, weight, and frequency of use.
- Reduced loading times with efficient palletizing, wrapping, and staging of products for shipment.
- Loaded and unloaded trucks safely using forklifts, minimizing damage to products during transportation.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded trucks and moved materials to the staging area.
Education
Post Graduation Diploma - Business Management
Northern College At Pures
Toronto, ON04.2022
Post Graduation Diploma - Information Systems Business Analysis
Northern College At Pures
Toronto, ON09.2021
Bachelor of Commerce -
SGGS Khalsa College
Mahilpur, Punjab05.2018
High School Diploma -
Saint Soldier Divine Public School
Naya Nangal, Punjab03.2015
Skills
- Updating Logs
- Dispatching Field Personnel
- Dispatcher Monitoring
- Routing Orders
- Maintaining Documentation
- Training New Hires
- Microsoft Office
- Fleet Dispatching
- Monitor Work Performance
- Effective Communication
- Operational Procedures
Additional Skills
Experienced in using Truck Mate with the latest version.
- Over 2 years.
Experienced in using various Microsoft applications:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Experienced in operating different Forklift machines:
- Walkie
- Counter Balance{Propane and Electric}
Timeline
Dispatcher Coordinator
Morneau Transport
09.2023 - Current
Team Leader, Logistics
Morneau Transport
03.2022 - Current
Certified Forklift Operator
Morneau Transport
09.2021 - 03.2022
Post Graduation Diploma - Business Management
Northern College At Pures
Post Graduation Diploma - Information Systems Business Analysis
Northern College At Pures
Bachelor of Commerce -
SGGS Khalsa College
High School Diploma -
Saint Soldier Divine Public School
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