ABHISHEK SUDHEESH
Scarborough,Ontario
Summary
Multilingual professional with an undergraduate degree in Business Administration. With half a decade of experience in customers service and in management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Box Office Supervisor
Mirvish Enterprise
07.2022 - Current
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Created and maintained reports of sold tickets and payments received.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted over 1400+ customers per day and determined best approach to provide optimal service
Customer Service Representative
LCBO
11.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Warehouse Associate
Aramark Cooperation
02.2022 - 09.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Post-Degree Certificate - Human Resources Management
Lambton College of Applied Arts And Technology
Sarnia, ON07.2023
BBA - Business Administration
Amrita Vishwa Vidyapeetham
Kollam, Kerala07.2020
Skills
- Leadership
- Communication
- Team player
- MS Office
- Conflict Resolution
- De-escalation
- Customer Satisfaction
- High-Volume Environments
- Office Organization
- Customer Retention
- Cash Handling and Reconciliation
- Customer Interaction
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Full Professional
Tamil
Limited Working
Arabic
Elementary
Timeline
Box Office Supervisor
Mirvish Enterprise
07.2022 - Current
Warehouse Associate
Aramark Cooperation
02.2022 - 09.2022
Customer Service Representative
LCBO
11.2021 - 09.2022
Post-Degree Certificate - Human Resources Management
Lambton College of Applied Arts And Technology
BBA - Business Administration
Amrita Vishwa Vidyapeetham
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