Abhishek Singh Slathia
Winnipeg,Canada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Walmart, Canada
02.2023 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Establishing rapport with customers to increase customer satisfaction and maximize sales
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintaining up-to-date knowledge of store policies regarding payments, returns and exchanges
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Customer Service Manager
Walmart, Canada
05.2022 - 01.2023
- The operating point of sale system and assisting customers with their purchases in a fast-paced work environment
- Managing and scheduling all the front-end employees
- Establishing rapport with customers to increase customer satisfaction and maximize sales
- Prevent store losses by paying attention to detail and managing customer traffic flow
- Maintaining up-to-date knowledge of store policies regarding payments, returns and exchanges
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution
- Assigning tasks to associates to fit skill levels and maximize team performance
- Processing customer returns, exchanges and Online order returns
- Leading team meetings
- Managing calls of customers and directing them to appropriate departments
- Accounting for cash before the start and end of each shift.
CAP 1 Associate
Walmart, Canada
09.2021 - 05.2022
- Keeping the shelves stocked and ensuring that consumers may seek assistance when they need help
- Ensuring that stuff is priced fairly and is in the appropriate aisle
- Performing floor moves, merchandising and display maintenance to keep sales areas well-stocked and organized.
Data Entry Clerk
Akhileshwar Slathia & Associates
06.2019 - 12.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
Professional Pilot Program - Aviation
HARV'S AIR SERVICE LTD.
Steinbach, MB09.2024
Diploma in Computer Information Systems - Computer Information Systems
University of Fraser Valley
Abbotsford, BC01.2023
Skills
- Managing Operations and Efficiently Leading Team Meetings
- Technical Proficiency Issue Resolution
- Python
- Java
- JavaScript
- SQL
- Service Delivery
- Optimization
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Customer Service Manager
Walmart, Canada
02.2023 - Current
Customer Service Manager
Walmart, Canada
05.2022 - 01.2023
CAP 1 Associate
Walmart, Canada
09.2021 - 05.2022
Data Entry Clerk
Akhileshwar Slathia & Associates
06.2019 - 12.2020
Professional Pilot Program - Aviation
HARV'S AIR SERVICE LTD.
Diploma in Computer Information Systems - Computer Information Systems
University of Fraser Valley
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