Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abhishek Shinde

New Westminster,BC

Summary

Dynamic sales and customer service professional with expertise in product knowledge and customer relationship management. At Coast2Coast, successfully increased sales leads by 20% through strategic networking and cold calling. Adept at delivering tailored solutions and fostering positive client experiences. Proven ability to enhance customer satisfaction and drive business growth through effective communication and negotiation techniques.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Polycab Wire
Bhiwandi , Maharashtra
06.2023 - 05.2025
  • Maintained accurate records of client interactions and transactions.
  • Provided support to team members during peak service hours.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Collected deposits or payments and arranged for billing.

Customer Service Representative

Pain Cure Wellness center
Thane , Maharashtra
03.2022 - 04.2023
  • Managed incoming calls and responded to client inquiries promptly.
  • Scheduled appointments and coordinated client visits with practitioners.
  • Maintained accurate records of client interactions and transactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed positive relationships with customers through friendly interactions.

Sales Representative

Coast2Coast
Surrey, British Columbia
01.2025 - 03.2025
  • Engaged customers to identify needs and deliver tailored product recommendations.
  • Assisted customers to cultivate positive shopping experiences.
  • Generated new sales leads through cold calling and networking efforts.
  • Provided insights on customer preferences to refine product offerings and promotions.
  • Participated in training sessions to acquire knowledge of new products and sales techniques.

Education

Bachelor of Science - Information Technology

South Indian Education Society
Navi Mumbai
01-2022

MBA -

University Canada West
Vancouver

Skills

  • Product knowledge
  • Customer relationship management
  • Presentation skills
  • Negotiation techniques
  • Sales strategies

Languages

English
Professional
Hindi
Professional

Timeline

Sales Representative

Coast2Coast
01.2025 - 03.2025

Customer Service Representative

Polycab Wire
06.2023 - 05.2025

Customer Service Representative

Pain Cure Wellness center
03.2022 - 04.2023

Bachelor of Science - Information Technology

South Indian Education Society

MBA -

University Canada West

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Abhishek Shinde